Coronavirus COVID-19 Notification

FAQ's

What are the signs and symptoms of the COVID-19?

The symptoms can include a cough, possibly with a fever and shortness of breath. There are some early reports of non-respiratory symptoms, such as nausea, vomiting, or diarrhea. Most people recover within a few days. However, some people — especially the elderly or people who have a weakened immune system — may develop a more serious infection, such as bronchitis or pneumonia.

Will you continue to be open during the COVID-19 Pandemic?

Yes. We have developed virtual and redundant staffing models for critical staff throughout the company. . We operate from 3 locations nationwide and if, for any reason, one or more of our offices require a shift out of their current facility, we are prepared to work from an alternative office or move to a secure virtual environment.

As our CRA, what are you doing to protect your employees and business?

In addition to the standard infection control precautions that we follow daily, we have taken several additional steps to help protect employees. In summary, we have provided employees with updated information about travel restrictions and best practices for minimizing the risk of exposure generally and during any travel that is taken.

Our team of employment screening specialists are enabled with secure mobile technology allowing them to work remotely on short notice when and if needed. We operate from 3 locations nationwide and if, for any reason, one or more of our offices require a shift out of their current facility, we are prepared to work from an alternative office or move to a secure virtual environment.

What we’ve done so far
  • We have developed secure, virtual and redundant staffing models for critical staff throughout the company
  • We have evaluated critical vendors for alternative options to minimize disruption

We’ve developed a custom website link so our customers can stay updated with changes in our supply chain including but not limited to state, federal, county level courts, labs and clinics and other critical vendors within our supply chain. For daily updates, click here

How are you preparing for potential impact to your lab and clinic supply chain?

We are working with lab suppliers like Abbott, LabCorp and Quest to ensure product availability. According to LabCorp, they are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. They are in close contact with key suppliers and vendors, and we have resiliency plans to help address impact on our supply chain or logistics.

How can I get the most-current information from you as our provider related to COVID-19?

Please visit this page regularly to obtain the most-current information from us. We will update this website as new information becomes available. For more information specific to COVID-19, please visit the WHO of CDC websites.

Are COVID-19 tests available?

According to LabCorp, Yes. Physicians and other authorized healthcare providers can order the LabCorp 2019 Novel Coronavirus (COVID-19), NAA test the same way that other tests are ordered from LabCorp. Information about the test, including instructions for specimen collection and preparation, is available here.

How long will it take the lab to report back results?

According to LabCorp, reporting should take up to 3-4 days from the pickup of the specimen to release of the test result. After the specimen is received at the lab, it takes approximately 24 hours to complete the testing process. The time to complete testing is generally the same for any lab that is performing testing for COVID-19 using RT-PCR technology.

Test results are most typically reported electronically, which generally allows for faster delivery. Due to the need for rapid response, positive results are being reported to the ordering provider by telephone. LabCorp is also reporting test results to public health authorities, as may be required. In some cases, additional time should be allowed for additional confirmatory or additional reflex tests.