Coronavirus COVID-19 Notification

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FAQ’s

Below are our daily critical supply chain updates related to the COVID-19 Pandemic. This information is based on known supply chain impacts shared to us and are subject to change. This information is updated daily so please check back often for most recent updates.

The safety and well-being of both our customers and employees is always our highest priority. As promised, we have activated our response plan in order to continue our commitment to meeting your employment screening needs with the least amount of disruption to your service.

Currently, we can rapidly respond to the changes and challenges in our supply chain as it applies to COVID-19*. Should we see any impact to turn-around times for our employment screening services, we have established this newly created resource site designed to provide you with daily updates. Our goal is to empower you with the information you need so you are in the best position possible to estimate any potential delays as it relates to your business hiring needs.

* Every effort is made to provide timely and accurate information, some information is dependent on our supply chain resources which may have local constraints, outside of their control, impeding the availability of information.

September 17, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The PAT is once again available and we are working to complete searches as quickly as possible.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Ware	Our researchers are back in the court and we are working to complete all pending searches as quickly as possible.
Georgia	Wayne	We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
Illinois	Cook County	The court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	The court has reopened but they are limiting our researcher to one visit a week. Expect delays.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Livingston, St. Helena	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Louisiana	Jefferson	The court’s record keeping system is down due to Randsomware. We are unable to process any searches.
Louisiana	St. James	The court has reopened post hurricane. We are processing orders as quickly as possible.
Louisiana	St. John the Baptist	Closed due to hurricane
Louisiana	Terrebonne	The court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	The record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Missaukee	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Attala	The Justice court is clerk searched and one of the clerks has been out due to Covid which is slowing the process.
Mississippi	Forrest	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Green	The Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
Mississippi	Harrison	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Itawamba	The terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
Mississippi	Jackson	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Pike	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Tippah	The Justice court’s record keeping system is down.
Mississippi	Wilkinson	The court has reopened and we are processing searches as quickly as possible.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court has reopened and we are processing searches as quickly as possible.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	The court is open and we are processing searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 16, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The PAT is once again available and we are working to complete searches as quickly as possible.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Ware	Our researchers are back in the court and we are working to complete all pending searches as quickly as possible.
Georgia	Wayne	We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
Illinois	Cook County	The court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	The court has reopened but they are limiting our researcher to one visit a week. Expect delays.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Acadia, Allen, Beauregard, Evangeline, Iberia, Lafourche, Livingston, Davis, St. Helena, St. Landry, Tensas & Union	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Louisiana	Jefferson	The court’s record keeping system is down due to Randsomware. We are unable to process any searches.
Louisiana	St. James	Closed due to hurricane
Louisiana	St. John the Baptist	Closed due to hurricane
Louisiana	Terrebonne	The court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	The record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Missaukee	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Forrest	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Green	The Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
Mississippi	Hancock	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Harrison	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Itawamba	The terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
Mississippi	Jackson	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Pike	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Prentiss	The court has reopened and we are processing searches as quickly as possible.
Mississippi	Tippah	The Justice court’s record keeping system is down.
Mississippi	Wilkinson	The court has reopened and we are processing searches as quickly as possible.
Mississippi	Yalobusha	Closed due to COVID
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court has reopened and we are processing searches as quickly as possible.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	The court is open and we are processing searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

September 15, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The PAT is once again available and we are working to complete searches as quickly as possible.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Ware	Our researchers are back in the court and we are working to complete all pending searches as quickly as possible.
Georgia	Wayne	The court has turned our researcher away. We are working with the clerks to determine how to once again get access.
Illinois	Cook County	The PAT’s in the courts have been intermittently down causing delays. Cases requiring clerk assistance may be delayed.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	The court has reopened but they are limiting our researcher to one visit a week. Expect delays.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Acadia, Allen, Beauregard, Evangeline, Iberia, Lafourche, Livingston, Davis, St. Helena, St. Landry, Tensas & Union	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Louisiana	Jefferson	The court’s record keeping system is down due to Randsomware. We are unable to process any searches.
Louisiana	St. James	Closed due to hurricane
Louisiana	St. John the Baptist	Closed due to hurricane
Louisiana	Terrebonne	The court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	The court’s record keeping system is down.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Missaukee	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Forrest	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Green	The Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
Mississippi	Hancock	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Harrison	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Itawamba	The terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
Mississippi	Jackson	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Pike	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Prentiss	The court has reopened and we are processing searches as quickly as possible.
Mississippi	Tippah	The Justice court’s record keeping system is down.
Mississippi	Wilkinson	The court has reopened and we are processing searches as quickly as possible.
Mississippi	Yalobusha	Closed due to COVID
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court has reopened and we are processing searches as quickly as possible.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	The court is open and we are processing searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

September 14, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The court has shut down all of the PAT’s and the clerks will not provide any assistance. They are citing Covid as the reason.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Ware	Our researchers are back in the court and we are working to complete all pending searches as quickly as possible.
Georgia	Wayne	The court has turned our researcher away. We are working with the clerks to determine how to once again get access.
Illinois	Cook County	The PAT’s in the courts have been intermittently down causing delays. Cases requiring clerk assistance may be delayed.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	The court has reopened but they are limiting our researcher to one visit a week. Expect delays.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Acadia, Allen, Beauregard, Evangeline, Iberia, Lafourche, Livingston, Davis, St. Helena, St. Landry, Tensas & Union	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Louisiana	Jefferson	The court’s record keeping system is down due to Randsomware. We are unable to process any searches.
Louisiana	St. James	Closed due to hurricane
Louisiana	St. John the Baptist	Closed due to hurricane
Louisiana	Terrebonne	Closed due to hurricane
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	Cases requiring clerk assistance may be delayed
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Forrest	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Green	The Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
Mississippi	Hancock	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Harrison	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Itawamba	The terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
Mississippi	Jackson	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	Pike	The court has reopened post hurricane. We are processing orders as quickly as possible.
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Prentiss	The court has reopened and we are processing searches as quickly as possible.
Mississippi	Wilkinson	The court has reopened and we are processing searches as quickly as possible.
Mississippi	Yalobusha	Closed due to COVID
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court has reopened and we are processing searches as quickly as possible.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	The court is open and we are processing searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

September 13, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The court has shut down all of the PAT’s and the clerks will not provide any assistance. They are citing Covid as the reason.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Ware	All available researchers for this county have Covid and are unable to visit the courthouse.
Georgia	Wayne	The court has turned our researcher away. We are working with the clerks to determine how to once again get access.
Illinois	Cook County	The PAT’s in the courts have been intermittently down causing delays. Cases requiring clerk assistance may be delayed.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	Court is closed due to Covid. No ETA on possible reopening.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Multiple Courts	A majority of the courts in the state are temporarily closed due to the hurricane.
Louisiana	Acadia, Allen, Beauregard, Evangeline, Iberia, Lafourche, Jefferson Davis, St. Landry, Tensas & Union	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Louisiana	Jefferson	The court’s record keeping system is down due to Randsomware. We are unable to process any searches.
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	Cases requiring clerk assistance may be delayed
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Green	The Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
Mississippi	Itawamba	The terminal in the Justice court is down and not expected to be repaired until 9/13.
Mississippi	Forest, George, Hancock, Harrison, Jackson, Lamar, Marion, Oktibbeha, Pearl River, Perry, Pike, Stone & Wilkinson	Closed due to the Hurricane
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Prentiss	Justice court has closed due to Covid. They are currently stating that they will reopen 9/1, we will keep checking back to see if this changes.
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New York	Rensselaer	The court clerk has returned from vacation and is working on get caught up on outstanding searches.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court is closed due to COVID.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Humphreys	This court has now re-opened and is beginning to process work. Outstanding orders will be processed as quickly as possible. The court clerks have advised to expect up to a 10 day turnaround on searches.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Robertson	Court has re-opened and is working through the backlog.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	Our researchers will return to the court on 8/26/2021. We will process any outstanding searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

September 10, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The court has shut down all of the PAT’s and the clerks will not provide any assistance. They are citing Covid as the reason.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Ware	All available researchers for this county have Covid and are unable to visit the courthouse.
Georgia	Wayne	The court has turned our researcher away. We are working with the clerks to determine how to once again get access.
Illinois	Cook County	The PAT’s in the courts have been intermittently down causing delays. Cases requiring clerk assistance may be delayed.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	Court is closed due to Covid. No ETA on possible reopening.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Multiple Courts	A majority of the courts in the state are temporarily closed due to the hurricane.
Louisiana	Acadia, Allen, Beauregard, Evangeline, Iberia, Jefferson Davis, St. Landry, Tensas & Union	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Louisiana	Jefferson	The court’s record keeping system is down due to Randsomware. We are unable to process any searches.
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	Cases requiring clerk assistance may be delayed
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Itawamba	The terminal in the Justice court is down and not expected to be repaired until 9/13.
Mississippi	Forest, George, Green, Hancock, Harrison, Jackson, Lamar, Marion, Oktibbeha, Pearl River, Perry, Pike, Stone & Wilkinson	Closed due to the Hurricane
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Prentiss	Justice court has closed due to Covid. They are currently stating that they will reopen 9/1, we will keep checking back to see if this changes.
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New York	Rensselaer	The court clerk that processes searches is going on vacation and no searches will be processed until they return.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court is closed due to COVID.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Humphreys	This court has now re-opened and is beginning to process work. Outstanding orders will be processed as quickly as possible. The court clerks have advised to expect up to a 10 day turnaround on searches.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Robertson	Court has re-opened and is working through the backlog.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	Our researchers will return to the court on 8/26/2021. We will process any outstanding searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

September 9, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The court has shut down all of the PAT’s and the clerks will not provide any assistance. They are citing Covid as the reason.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Schley	Court is closed due to COVID
Georgia	Ware	All available researchers for this county have Covid and are unable to visit the courthouse.
Georgia	Wayne	The court has turned our researcher away. We are working with the clerks to determine how to once again get access.
Illinois	Cook County	The PAT’s in the courts have been intermittently down causing delays. Cases requiring clerk assistance may be delayed.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	Court is closed due to Covid. No ETA on possible reopening.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Multiple Courts	A majority of the courts in the state are temporarily closed due to the hurricane.
Louisiana	Acadia, Allen, Beauregard, Cameron, Evangeline, Iberia, Jefferson Davis, St. Landry, Tensas & Union	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Louisiana	Jefferson	The court’s record keeping system is down due to Randsomware. We are unable to process any searches.
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	Cases requiring clerk assistance may be delayed
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Forest, George, Green, Hancock, Harrison, Jackson, Lamar, Marion, Oktibbeha, Pearl River, Perry, Pike, Stone & Wilkinson	Closed due to the Hurricane
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Prentiss	Justice court has closed due to Covid. They are currently stating that they will reopen 9/1, we will keep checking back to see if this changes.
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New York	Rensselaer	The court clerk that processes searches is going on vacation and no searches will be processed until they return.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court is closed due to COVID.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Humphreys	This court has now re-opened and is beginning to process work. Outstanding orders will be processed as quickly as possible. The court clerks have advised to expect up to a 10 day turnaround on searches.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Robertson	Court has re-opened and is working through the backlog.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	Our researchers will return to the court on 8/26/2021. We will process any outstanding searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

September 8, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The court has shut down all of the PAT’s and the clerks will not provide any assistance. They are citing Covid as the reason.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Schley	Court is closed due to COVID
Georgia	Ware	All available researchers for this county have Covid and are unable to visit the courthouse.
Georgia	Wayne	The court has turned our researcher away. We are working with the clerks to determine how to once again get access.
Illinois	Cook County	The PAT’s in the courts have been intermittently down causing delays. Cases requiring clerk assistance may be delayed.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	Court is closed due to Covid. No ETA on possible reopening.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Multiple Courts	A majority of the courts in the state are temporarily closed due to the hurricane.
Louisiana	Acadia, Allen, Beauregard, Cameron, Evangeline, Iberia, Jefferson Davis, St. Landry, Tensas & Union	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Louisiana	Jefferson	The court’s record keeping system is down due to Randsomware. We are unable to process any searches.
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	Cases requiring clerk assistance may be delayed
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Amite, Forest, George, Green, Hancock, Harrison, Jackson, Lamar, Marion, Oktibbeha, Pearl River, Perry, Pike, Stone, Walthall & Wilkinson	Closed due to the Hurricane
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Prentiss	Justice court has closed due to Covid. They are currently stating that they will reopen 9/1, we will keep checking back to see if this changes.
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New York	Rensselaer	The court clerk that processes searches is going on vacation and no searches will be processed until they return.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court is closed due to COVID.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Humphreys	This court has now re-opened and is beginning to process work. Outstanding orders will be processed as quickly as possible. The court clerks have advised to expect up to a 10 day turnaround on searches.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Robertson	Court has re-opened and is working through the backlog.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	Our researchers will return to the court on 8/26/2021. We will process any outstanding searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

September 7, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The court has shut down all of the PAT’s and the clerks will not provide any assistance. They are citing Covid as the reason.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Schley	Court is closed due to COVID
Georgia	Ware	All available researchers for this county have Covid and are unable to visit the courthouse.
Georgia	Wayne	Court is closed due to Covid. No ETA on possible reopening.
Illinois	Cook County	The PAT’s in the courts have been intermittently down causing delays. Cases requiring clerk assistance may be delayed.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	Court is closed due to Covid. No ETA on possible reopening.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Multiple Courts	A majority of the courts in the state are temporarily closed due to the hurricane.
Louisiana	Acadia, Allen, Beauregard, Cameron, Evangeline, Iberia, Jefferson Davis, St. Landry, Tensas & Union	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	Cases requiring clerk assistance may be delayed
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Amite, Forest, George, Green, Hancock, Harrison, Jackson, Lamar, Marion, Oktibbeha, Pearl River, Perry, Pike, Stone, Walthall & Wilkinson	Closed due to the Hurricane
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Chickasaw	Both the Justice and Circuit courts are closed due to Covid.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Prentiss	Justice court has closed due to Covid. They are currently stating that they will reopen 9/1, we will keep checking back to see if this changes.
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New York	Rensselaer	The court clerk that processes searches is going on vacation and no searches will be processed until they return.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court is closed due to COVID.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Humphreys	This court has now re-opened and is beginning to process work. Outstanding orders will be processed as quickly as possible. The court clerks have advised to expect up to a 10 day turnaround on searches.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Robertson	Court has re-opened and is working through the backlog.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	Our researchers will return to the court on 8/26/2021. We will process any outstanding searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

September 3, 2021 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
Arkansas	Washington County	District Court searches must be completed by the clerks. The court is short staffed.
California	Contra Costa	Cases requiring clerk assistance may be delayed
California	El Dorado	Court is moving to clerk search only, expect delays
California	Humboldt	Cases requiring clerk assistance may be delayed
California	Kern	The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
California	Kings	The court has shut down all of the PAT’s and the clerks will not provide any assistance. They are citing Covid as the reason.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Possible records must have identifiers confirmed through the court clerks. Expect delays.
California	Santa Barbara	Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
California	Santa Clara	The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Possible records must have identifiers confirmed through the court clerks. Expect delays.
Georgia	Baldwin	Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
Georgia	Bibb	Cases requiring clerk assistance may be delayed
Georgia	Clayton	Very limited access, expect major delays
Georgia	DeKalb	Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
Georgia	Dougherty	The court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
Georgia	Effingham	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Georgia	Fulton	The court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Newton	The court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
Georgia	Oglethorpe	Court is closed due to COVID.
Georgia	Schley	Court is closed due to COVID
Georgia	Ware	All available researchers for this county have Covid and are unable to visit the courthouse.
Georgia	Wayne	Court is closed due to Covid. No ETA on possible reopening.
Illinois	Cook County	The PAT’s in the courts have been intermittently down causing delays. Cases requiring clerk assistance may be delayed.
Illinois	St. Clair	The court’s website has been fully restored from the Malware attack. We are working through the backlog.
Illinois	Will	Court has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
Kentucky	Grant	Court is closed due to COVID
Kentucky	Lincoln	Court is closed due to Covid. No ETA on possible reopening.
Kentucky	All other Counties	Expect delays due to limited access to the courts and a backlog of requests.
Louisiana	Multiple Courts	A majority of the courts in the state are temporarily closed due to the hurricane.
Louisiana	Acadia, Allen, Beauregard, Cameron, Evangeline, Iberia, Jefferson Davis, St. Landry, Tensas & Union	The courts have reopened post hurricane. We are processing orders as quickly as possible.
Massachusetts	All Counties	Cases requiring clerk assistance may be delayed
Massachusetts	All Counties	The record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
Massachusetts	Hampden	The courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
Maryland	All Counties	Cases requiring clerk assistance may be delayed
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Charlevoix	The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan	Crawford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
Michigan	Keweenaw	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	Montcalm	Clerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
Michigan	Oakland	Limited access, expect delays.
Michigan	Washtenaw	Limited access, expect delays.
Michigan	Wayne	Cases requiring clerk assistance may be delayed.
Michigan	Wexford	Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Amite, Forest, George, Green, Hancock, Harrison, Jackson, Lamar, Marion, Oktibbeha, Pearl River, Perry, Pike, Stone, Walthall & Wilkinson	Closed due to the Hurricane
Mississippi	George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone	Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
Mississippi	Chickasaw	Both the Justice and Circuit courts are closed due to Covid.
Mississippi	Itawamba	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Mississippi	Prentiss	Justice court has closed due to Covid. They are currently stating that they will reopen 9/1, we will keep checking back to see if this changes.
Montana	Lewis and Clark County	Clerk search only, limited staff, expect delays
Montana	Silver Bow	Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
Nevada	Pershing	Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New York	Rensselaer	The court clerk that processes searches is going on vacation and no searches will be processed until they return.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Montgomery	Miamisburg Municipal court's record keeping system is down.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Cheatham	Still working on catching up from the COVID closure.
Tennessee	Coffee County	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
Tennessee	Gibson	The Humboldt court is closed due to Covid.
Tennessee	Hardeman	The court is closed due to COVID.
Tennessee	Henderson	The court is open and we are processing searches as quickly as possible.
Tennessee	Humphreys	This court has now re-opened and is beginning to process work. Outstanding orders will be processed as quickly as possible. The court clerks have advised to expect up to a 10 day turnaround on searches.
Tennessee	Lauderdale	Court is reopen again by appointment. We will process any outstanding searches as quickly as possible.
Tennessee	Lawrence	This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
Tennessee	Robertson	Court has re-opened and is working through the backlog.
Tennessee	Rutherford	The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
Tennessee	Shelby	Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
Tennessee	Tipton	Our researchers will return to the court on 8/26/2021. We will process any outstanding searches as quickly as possible.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.