Coronavirus COVID-19 Notification

Below are our daily critical supply chain updates related to the COVID-19 Pandemic. This information is based on known supply chain impacts shared to us and are subject to change. This information is updated daily so please check back often for most recent updates.

The safety and well-being of both our customers and employees is always our highest priority. As promised, we have activated our response plan in order to continue our commitment to meeting your employment screening needs with the least amount of disruption to your service.

Currently, we can rapidly respond to the changes and challenges in our supply chain as it applies to COVID-19*. Should we see any impact to turn-around times for our employment screening services, we have established this newly created resource site designed to provide you with daily updates. Our goal is to empower you with the information you need so you are in the best position possible to estimate any potential delays as it relates to your business hiring needs.

* Every effort is made to provide timely and accurate information, some information is dependent on our supply chain resources which may have local constraints, outside of their control, impeding the availability of information.

September 28, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaLeeThe public access terminal in the court is no longer functional. The court has ordered a new computer and hopes to have it installed at some point next week.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneThe court's record keeping system is down. There is no ETA on repairs.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. HelenaThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is functional once again and we are processing searches as quickly as possible.
LouisianaSt. JamesThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaSt. John the BaptistThe court is technically open, however they do not have any internet access and their record keeping system is currently down.
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiAttalaThe Justice court is clerk searched and one of the clerks has been out due to Covid which is slowing the process.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District court will be closed while they are installing new software for the court. Once they reopen, they will be limiting researchers to one hour a day. Please expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeMorganCourt is closed due to COVID
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 27, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaLeeThe public access terminal in the court is no longer functional. The court has ordered a new computer and hopes to have it installed at some point next week.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneThe court's record keeping system is down. There is no ETA on repairs.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThe court is moving facilities next week. They are expected to reopen in the new location 9/27.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. HelenaThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is functional once again and we are processing searches as quickly as possible.
LouisianaSt. JamesThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaSt. John the BaptistThe court is technically open, however they do not have any internet access and their record keeping system is currently down.
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiAttalaThe Justice court is clerk searched and one of the clerks has been out due to Covid which is slowing the process.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District court will be closed while they are installing new software for the court. Once they reopen, they will be limiting researchers to one hour a day. Please expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeMorganCourt is closed due to COVID
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 24, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaLeeThe public access terminal in the court is no longer functional. The court has ordered a new computer and hopes to have it installed at some point next week.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneThe court's record keeping system is down. There is no ETA on repairs.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThe court is moving facilities next week. They are expected to reopen in the new location 9/27.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. HelenaThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is functional once again and we are processing searches as quickly as possible.
LouisianaSt. JamesThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaSt. John the BaptistThe court is technically open, however they do not have any internet access and their record keeping system is currently down.
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiAttalaThe Justice court is clerk searched and one of the clerks has been out due to Covid which is slowing the process.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District court will be closed while they are installing new software for the court. Once they reopen, they will be limiting researchers to one hour a day. Please expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New JerseyAll CourtsThe record keeping system for the state of New Jersey is currently down. At this time there is no known ETA of when it is expected to be back up. Please expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeBentonAll searches must be completed by clerks and they are currently backed up with requests.
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 23, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaLeeThe public access terminal in the court is no longer functional. The court has ordered a new computer and hopes to have it installed at some point next week.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneThe court's record keeping system is down. There is no ETA on repairs.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillCourt has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThe court is moving facilities next week. They are expected to reopen in the new location 9/27.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaLivingston, St. HelenaThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is functional once again and we are processing searches as quickly as possible.
LouisianaSt. JamesThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaSt. John the BaptistThe court is technically open, however they do not have any internet access and their record keeping system is currently down.
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiAttalaThe Justice court is clerk searched and one of the clerks has been out due to Covid which is slowing the process.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiTippahThe record keeping system in the justice court is back up and we are processing searches as quickly as possible.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MississippiYalobushaThe court has reopened and we are processing searches as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District court will be closed while they are installing new software for the court. Once they reopen, they will be limiting researchers to one hour a day. Please expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeBentonAll searches must be completed by clerks and they are currently backed up with requests.
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 22, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneThe court's record keeping system is down. There is no ETA on repairs.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillCourt has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThe court is moving facilities next week. They are expected to reopen in the new location 9/27.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaLivingston, St. HelenaThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is functional once again and we are processing searches as quickly as possible.
LouisianaSt. JamesThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaSt. John the BaptistThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiAttalaThe Justice court is clerk searched and one of the clerks has been out due to Covid which is slowing the process.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiTippahThe record keeping system in the justice court is back up and we are processing searches as quickly as possible.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MississippiYalobushaThe court has reopened and we are processing searches as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District court will be closed while they are installing new software for the court. Once they reopen, they will be limiting researchers to one hour a day. Please expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeBentonAll searches must be completed by clerks and they are currently backed up with requests.
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 21, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareOur researchers are back in the court and we are working to complete all pending searches as quickly as possible.
GeorgiaWayneThe court's record keeping system is down. There is no ETA on repairs.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillCourt has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThe court is moving facilities next week. They are expected to reopen in the new location 9/27.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaLivingston, St. HelenaThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is functional once again and we are processing searches as quickly as possible.
LouisianaSt. JamesThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaSt. John the BaptistThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiAttalaThe Justice court is clerk searched and one of the clerks has been out due to Covid which is slowing the process.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiTippahThe record keeping system in the justice court is back up and we are processing searches as quickly as possible.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MississippiYalobushaThe court has reopened and we are processing searches as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeBentonAll searches must be completed by clerks and they are currently backed up with requests.
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 20, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareOur researchers are back in the court and we are working to complete all pending searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillCourt has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThe court is moving facilities next week. They are expected to reopen in the new location 9/27.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaLivingston, St. HelenaThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is down due to Randsomware. We are unable to process any searches.
LouisianaSt. JamesThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaSt. John the BaptistClosed due to hurricane
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiAttalaThe Justice court is clerk searched and one of the clerks has been out due to Covid which is slowing the process.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiTippahThe Justice court’s record keeping system is down.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeBentonAll searches must be completed by clerks and they are currently backed up with requests.
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 17, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareOur researchers are back in the court and we are working to complete all pending searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillCourt has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
KentuckyGrantCourt is closed due to COVID
KentuckyLincolnThe court has reopened but they are limiting our researcher to one visit a week. Expect delays.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaLivingston, St. HelenaThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is down due to Randsomware. We are unable to process any searches.
LouisianaSt. JamesThe court has reopened post hurricane. We are processing orders as quickly as possible.
LouisianaSt. John the BaptistClosed due to hurricane
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiAttalaThe Justice court is clerk searched and one of the clerks has been out due to Covid which is slowing the process.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiTippahThe Justice court’s record keeping system is down.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCheathamStill working on catching up from the COVID closure.
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 16, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareOur researchers are back in the court and we are working to complete all pending searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillCourt has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
KentuckyGrantCourt is closed due to COVID
KentuckyLincolnThe court has reopened but they are limiting our researcher to one visit a week. Expect delays.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaAcadia, Allen, Beauregard, Evangeline, Iberia, Lafourche, Livingston, Davis, St. Helena, St. Landry, Tensas & UnionThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is down due to Randsomware. We are unable to process any searches.
LouisianaSt. JamesClosed due to hurricane
LouisianaSt. John the BaptistClosed due to hurricane
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHancockThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiPrentissThe court has reopened and we are processing searches as quickly as possible.
MississippiTippahThe Justice court’s record keeping system is down.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MississippiYalobushaClosed due to COVID
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCheathamStill working on catching up from the COVID closure.
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 15, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaHumboldtCases requiring clerk assistance may be delayed
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsThe PAT is once again available and we are working to complete searches as quickly as possible.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaDoughertyThe court has gone back to requiring appointments and they are also limiting the number of appointments that each researcher can make each week. Expect delays.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaNewtonThe court is technically open, however their record keeping system is down. No ETA on when it may be repaired.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareOur researchers are back in the court and we are working to complete all pending searches as quickly as possible.
GeorgiaWayneThe court has turned our researcher away. We are working with the clerks to determine how to once again get access.
IllinoisCook CountyThe PAT’s in the courts have been intermittently down causing delays. Cases requiring clerk assistance may be delayed.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillCourt has removed the DOB from their system. The Researchers are working with the clerk and pulling files to obtain identifiers. Expect delays.
KentuckyGrantCourt is closed due to COVID
KentuckyLincolnThe court has reopened but they are limiting our researcher to one visit a week. Expect delays.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaAcadia, Allen, Beauregard, Evangeline, Iberia, Lafourche, Livingston, Davis, St. Helena, St. Landry, Tensas & UnionThe courts have reopened post hurricane. We are processing orders as quickly as possible.
LouisianaJeffersonThe court’s record keeping system is down due to Randsomware. We are unable to process any searches.
LouisianaSt. JamesClosed due to hurricane
LouisianaSt. John the BaptistClosed due to hurricane
LouisianaTerrebonneThe court is closed but we are able to access their record keeping system. Any searches that require file pulls will be delayed.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe court’s record keeping system is down.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganKeweenawBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganMontcalmClerk search only. Court is short staffed due to summer vacations and Covid. Expect delays.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiForrestThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGreenThe Justice Court can only be searched by clerks and they are currently very behind in processing requests., Please expect delays.
MississippiHancockThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiHarrisonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiItawambaThe terminal in the Justice court has been repaired. We are processing orders as quickly as possible.
MississippiJacksonThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiPikeThe court has reopened post hurricane. We are processing orders as quickly as possible.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MississippiPrentissThe court has reopened and we are processing searches as quickly as possible.
MississippiTippahThe Justice court’s record keeping system is down.
MississippiWilkinsonThe court has reopened and we are processing searches as quickly as possible.
MississippiYalobushaClosed due to COVID
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCheathamStill working on catching up from the COVID closure.
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGibsonThe Humboldt court is closed due to Covid.
TennesseeHardemanThe court has reopened and we are processing searches as quickly as possible.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeLawrenceThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.