Coronavirus COVID-19 Notification
For Additional Questions
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FAQ’s
Below are our daily critical supply chain updates related to the COVID-19 Pandemic. This information is based on known supply chain impacts shared to us and are subject to change. This information is updated daily so please check back often for most recent updates.
The safety and well-being of both our customers and employees is always our highest priority. As promised, we have activated our response plan in order to continue our commitment to meeting your employment screening needs with the least amount of disruption to your service.
Currently, we can rapidly respond to the changes and challenges in our supply chain as it applies to COVID-19*. Should we see any impact to turn-around times for our employment screening services, we have established this newly created resource site designed to provide you with daily updates. Our goal is to empower you with the information you need so you are in the best position possible to estimate any potential delays as it relates to your business hiring needs.
* Every effort is made to provide timely and accurate information, some information is dependent on our supply chain resources which may have local constraints, outside of their control, impeding the availability of information.
December 7, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Florida | Collier | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Florida | Palm Beach | The court's record keeping system is no longer providing any information on possible records. The court is aware of the issue and is working to fix it. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Cases requiring clerk assistance may be delayed. |
| Goergia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fayette | Court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Liberty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Thomas | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | The court's record keeping system is back up and the DOB is still available. We are processing searches as quickly as possible. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 6, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| Florida | Collier | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Goergia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Liberty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Thomas | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | The court's record keeping system is back up and the DOB is still available. We are processing searches as quickly as possible. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 3, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| Florida | Collier | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Goergia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Liberty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Thomas | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | The court's record keeping system is back up and the DOB is still available. We are processing searches as quickly as possible. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 2, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| Florida | Collier | The court implemented a new login to access their record keeping system. It requires all users to be registered with the county. We are completing the registration process and are awaiting our credentials. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Goergia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Liberty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Thomas | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | The court's record keeping system is back up and the DOB is still available. We are processing searches as quickly as possible. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 1, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| Florida | Collier | The court implemented a new login to access their record keeping system. It requires all users to be registered with the county. We are completing the registration process and are awaiting our credentials. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Clayton | Very limited access, expect major delays |
| Goergia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Liberty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Thomas | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | The court's record keeping system is back up and the DOB is still available. We are processing searches as quickly as possible. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
November 30, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| Florida | Collier | The court implemented a new login to access their record keeping system. It requires all users to be registered with the county. We are completing the registration process and are awaiting our credentials. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Clayton | Very limited access, expect major delays |
| Goergia | Dougherty | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fulton | The court's website is down. We are dispatching researchers to the court, but the process will be considerably slower. In addition, many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court's online access is down. We are dispatching researchers to the court, but the process requires names be searched twice in two different buildings. Expect delays. |
| Georgia | Liberty | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Lincoln | The PAT's have been reinstalled in the court and we are processing searches as quickly as possible. |
| Georgia | Newton | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Thomas | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | The court's record keeping system is back up and the DOB is still available. We are processing searches as quickly as possible. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
November 29, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Clayton | Very limited access, expect major delays |
| Goergia | Dougherty | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fulton | The court's website is down. We are dispatching researchers to the court, but the process will be considerably slower. In addition, many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court's online access is down. We are dispatching researchers to the court, but the process requires names be searched twice in two different buildings. Expect delays. |
| Georgia | Liberty | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Lincoln | The PAT's have been reinstalled in the court and we are processing searches as quickly as possible. |
| Georgia | Newton | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Thomas | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Travis | The court's record keeping system is back up and the DOB is still available. We are processing searches as quickly as possible. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
November 24, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Clayton | Very limited access, expect major delays |
| Goergia | Dougherty | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fulton | The court's website is down. We are dispatching researchers to the court, but the process will be considerably slower. In addition, many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court's online access is down. We are dispatching researchers to the court, but the process requires names be searched twice in two different buildings. Expect delays. |
| Georgia | Liberty | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Lincoln | The PAT's have been reinstalled in the court and we are processing searches as quickly as possible. |
| Georgia | Newton | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Thomas | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is functioning normally once again. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Travis | The court's record keeping system is back up and the DOB is still available. We are processing searches as quickly as possible. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
November 22, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Clayton | Very limited access, expect major delays |
| Goergia | Dougherty | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fulton | The court's website is down. We are dispatching researchers to the court, but the process will be considerably slower. In addition, many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court's online access is down. We are dispatching researchers to the court, but the process requires names be searched twice in two different buildings. Expect delays. |
| Georgia | Liberty | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Lincoln | The PAT's have been reinstalled in the court and we are processing searches as quickly as possible. |
| Georgia | Newton | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Thomas | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is functioning normally once again. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Travis | The court has taken down their website. They have informed us that when it does come back up, it will no longer provide DOB. All possible records will have to be confirmed through court clerks. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
November 19, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| All States | Most Counties | Please note, Thursday, November 11th is Veterans Day. It is a federal holiday so most courts will be closed. |
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | Cases requiring clerk assistance may be delayed |
| Georgia | Bryan | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Carroll | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Clayton | Very limited access, expect major delays |
| Goergia | Dougherty | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fulton | The court's website is down. We are dispatching researchers to the court, but the process will be considerably slower. In addition, many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court's online access is down. We are dispatching researchers to the court, but the process requires names be searched twice in two different buildings. Expect delays. |
| Georgia | Liberty | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Lincoln | The PAT's have been reinstalled in the court and we are processing searches as quickly as possible. |
| Georgia | Newton | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Thomas | The court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is functioning normally once again. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Grant | Court is closed due to COVID |
| Kentucky | Henry | This court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible. |
| Kentucky | All other Counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | Document requests or searches requiring file pulls will be delayed. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Mississippi | George, Lamar, Marion, Oktibbeha, Pearl River, Perry & Stone | Able to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed. |
| Mississippi | Itawamba | This court has now reopened after Covid closure. We will process outstanding orders as quickly as possible. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Miami | We have received new credentials to access the court records and we are now processing orders as quickly as possible. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Tipton | The court is open and we are processing searches as quickly as possible. |
| Texas | Travis | The court has taken down their website. They have informed us that when it does come back up, it will no longer provide DOB. All possible records will have to be confirmed through court clerks. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.