Coronavirus COVID-19 Notification
For Additional Questions
Email or Call 800-790-1205, Option 1
FAQ’s
Below are our daily critical supply chain updates related to the COVID-19 Pandemic. This information is based on known supply chain impacts shared to us and are subject to change. This information is updated daily so please check back often for most recent updates.
The safety and well-being of both our customers and employees is always our highest priority. As promised, we have activated our response plan in order to continue our commitment to meeting your employment screening needs with the least amount of disruption to your service.
Currently, we can rapidly respond to the changes and challenges in our supply chain as it applies to COVID-19*. Should we see any impact to turn-around times for our employment screening services, we have established this newly created resource site designed to provide you with daily updates. Our goal is to empower you with the information you need so you are in the best position possible to estimate any potential delays as it relates to your business hiring needs.
* Every effort is made to provide timely and accurate information, some information is dependent on our supply chain resources which may have local constraints, outside of their control, impeding the availability of information.
January 21, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Jefferson | The Jefferson County Circuit court is closed due to Covid. They expect to reopen 1/24/2022. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | Riverside | The court's record keeping system is down for civil searches. The court is aware of the issue and is working on it. The delay only impacts civil searches. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Ben Hill, Berrien, Cook, Crisp, Dooly, Emanuel, Jasper, Jefferson, Jones, Lanier, McDuffie, Lamar, Murray, Paulding, Pike, Putnam, Warren & Wilcox | The court is technically open, but their records keeping system is completely down. They are aware and are working on the issue. There is no ETA at this time. |
| Georgia | Bibb | The courthouse has reopened and we are processing searches as quickly as possible. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Madison | All possible records must be submitted to the clerks in order to get complete information. The court has closed temporarily due to Covid. No possible records can be processed at this time. |
| Georgia | Seminole | The court has reopened and we are processing searches as quickly as possible. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Gallatin | The court has limited access due to Covid. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Mississippi | Itawamba | Delays are expected due to short staffing at the Court. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Campbell | The courthouse is open but extremely short staffed due to Covid. Any searches requiring clerk assistance will be delayed. |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lake | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Tennessee | Van Buren | The court is closed due to Covid. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Monongalia | The court has reopened and we are processing searches as quickly as possible. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
January 20, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Jefferson | The Jefferson County Circuit court is closed due to Covid. They expect to reopen 1/24/2022. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | Riverside | The court's record keeping system is down for civil searches. The court is aware of the issue and is working on it. The delay only impacts civil searches. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | The courthouse remains closed due to Covid . Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Madison | All possible records must be submitted to the clerks in order to get complete information. The court has closed temporarily due to Covid. No possible records can be processed at this time. |
| Georgia | Seminole | The court has reopened and we are processing searches as quickly as possible. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Gallatin | The court has limited access due to Covid. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lake | The court is closed due to Covid. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Greenbrier, Jackson & Monongalia | The court has reopened and we are processing searches as quickly as possible. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
January 19, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | Riverside | The court's record keeping system is down for civil searches. The court is aware of the issue and is working on it. The delay only impacts civil searches. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | The courthouse remains closed due to Covid . Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Madison | All possible records must be submitted to the clerks in order to get complete information. The court has closed temporarily due to Covid. No possible records can be processed at this time. |
| Georgia | Seminole | The court has reopened and we are processing searches as quickly as possible. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Gallatin | The court has limited access due to Covid. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lake | The court is closed due to Covid. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Greenbrier, Jackson, Logan, Monongalia, Pocahontas & Wood | Closed due to winter weather. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
January 18, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | The courthouse remains closed due to Covid . Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Madison | All possible records must be submitted to the clerks in order to get complete information. The court has closed temporarily due to Covid. No possible records can be processed at this time. |
| Georgia | Seminole | The court has posted a notice on the door that states they will be closed until 1/17/2022 due to Covid. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Gallatin | The court has limited access due to Covid. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lake | The court is closed due to Covid. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
January 17, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, the court is no longer allowing access to researchers. Any searches requiring clerk assistance will not be able to be completed until the court opens again. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | The courthouse remains closed due to Covid . Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Madison | All possible records must be submitted to the clerks in order to get complete information. The court has closed temporarily due to Covid. No possible records can be processed at this time. |
| Georgia | Seminole | The court has posted a notice on the door that states they will be closed until 1/17/2022 due to Covid. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Gallatin | The court has limited access due to Covid. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lake | The court is closed due to Covid. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
January 14, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | Due to Covid, the court is extremely shorthanded and is greatly limiting the access that researchers can have. Expect significant delays. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | The courthouse remains closed due to Covid . Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Madison | All possible records must be submitted to the clerks in order to get complete information. The court has closed temporarily due to Covid. No possible records can be processed at this time. |
| Georgia | Seminole | The court has posted a notice on the door that states they will be closed until 1/17/2022 due to Covid. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
January 13, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | The courthouse remains closed due to Covid . Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Madison | All possible records must be submitted to the clerks in order to get complete information. The court has closed temporarily due to Covid. No possible records can be processed at this time. |
| Georgia | Seminole | The court has posted a notice on the door that states they will be closed until 1/17/2022 due to Covid. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
January 12, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | The courthouse remains closed due to Covid . Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Madison | All possible records must be submitted to the clerks in order to get complete information. The court has closed temporarily due to Covid. No possible records can be processed at this time. |
| Georgia | Seminole | The court has posted a notice on the door that states they will be closed until 1/17/2022 due to Covid. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Graves | A tornado has caused extensive damage to the courthouse. The county is working to set up a new location, however, it may be the end of the month before the computer system is installed at the new Graves location. Please expect delays. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
January 11, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | The courthouse remains closed due to Covid . Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Gilmer | Due to the recent spike with Covid cases, this court is now requiring visitation by appointment only. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Madison | All possible records must be submitted to the clerks in order to get complete information. The court has closed temporarily due to Covid. No possible records can be processed at this time. |
| Georgia | Seminole | The court has posted a notice on the door that states they will be closed until 1/17/2022 due to Covid. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Graves | A tornado has caused extensive damage to the courthouse. The county is working to set up a new location, however, it may be the end of the month before the computer system is installed at the new Graves location. Please expect delays. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Clay | The court has reopened and we are processing searches as quickly as possible. |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Decatur | The court was without power for a week but has reopened and we are processing searches as quickly as possible. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
January 10, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | Cases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests. The Marion District Court has closed until further notice due to Covid. We are currently unable to complete orders within this court. |
| Arkansas | Washington County | District Court searches must be completed by the clerks. The court is short staffed. |
| California | Contra Costa | Cases requiring clerk assistance may be delayed |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kern | The court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Mariposa | All searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| California | Santa Barbara | Any searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up. |
| California | Santa Clara | The court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Possible records must have identifiers confirmed through the court clerks. Expect delays. |
| DC | Washington | The court is limiting how many appointments we are able to make. We will process as many searches as we can given the limitations. |
| Delaware | All Courts | DE courts have closed due to inclement weather. We will resume processing as soon as the courts reopen. |
| Florida | Palm Beach | The court's records keeping system is functioning once again and we are processing searches as quickly as possible. |
| Georgia | Baldwin | Court is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations. |
| Georgia | Bibb | The courthouse has closed due to Covid until 1/10. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Bryan | The court has restored access to their record keeping system and we are processing searches as quickly and accurately as possible. |
| Georgia | Carroll | The court has restored access to their record keeping system, however clerk assistance is required on most possible hits as no sentencing information is available on the public access terminal. Please expect delays. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Columbia | Clerk assistance is required on most possible hits as sentencing information is not available on the public access terminal. Please expect delays. |
| Georgia | Dougherty | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | DeKalb | Court will not allow any access. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Effingham | The court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays. |
| Georgia | Fayette | Courthouse has closed due to Covid. Any searches requiring files to be pulled cannot be processed at this time. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays. |
| Georgia | Gilmer | Due to the recent spike with Covid cases, this court is now requiring visitation by appointment only. |
| Georgia | Henry | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Newton | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Oglethorpe | Court is closed due to COVID. |
| Georgia | Thomas | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Georgia | Wayne | We are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Additionally, we are experiencing delays in Cook County. Volumes in Cook County, IL are at unprecedented levels. While we are currently experiencing delays due to the dramatic increase in volumes, additional measures are being taken to increase capacity and minimize delay. These new measures will take time before the impacts are noticeable, but please be assured we are moving as quickly as possible. |
| Illinois | St. Clair | Cases requiring clerk assistance may be delayed. |
| Illinois | Will | The court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible. |
| Kentucky | Graves | A tornado has caused extensive damage to the courthouse. The county is working to set up a new location, however, it may be the end of the month before the computer system is installed at the new Graves location. Please expect delays. |
| Kentucky | All other Counties | The state of KY is experiencing inclement weather due to a winter storm. Several courts across the state are either closed or are not accessible due to dangerous driving conditions. Expect delays. |
| Louisiana | St. John the Baptist | The court is open and they are processing searches as quickly as possible. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Maryland | All Counties | The court has restored access to their record keeping system and we are processing searches as quickly as possible. |
| Michigan | Baraga | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Barry | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Bay | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Branch | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Charlevoix | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Cheboygan | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Chippewa | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Crawford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution |
| Michigan | Emmet | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Genesee | Both courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available. |
| Michigan | Gladwin | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Hillsdale | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Houghton | The District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iosco | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Iron | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Jackson | The Jackson county 12th district court has reopened. We are processing searches as quickly as possible. |
| Michigan | Kalaska | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Kent | The district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down. |
| Michigan | Missaukee | The district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | Montgomery | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oceana | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Oakland | Limited access, expect delays. |
| Michigan | Otsego | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Sanilac | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Schoolcraft | Both courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Van Buren | The Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved. |
| Michigan | Washtenaw | Limited access, expect delays. |
| Michigan | Wayne | Cases requiring clerk assistance may be delayed. |
| Michigan | Wexford | Both courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Harrison | Records must be confirmed through the clerks. Expect delays. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Montana | Carbon | Clerk searched only in addition to limited staff. Please expect delays. |
| Montana | Lewis and Clark County | Clerk search only, limited staff, expect delays |
| Montana | Silver Bow | Searches must be conducted by clerks. The court is currently backlogged with requests. Expect delays. |
| Montana | Yellowstone | The District Court is limiting researchers to one hour a day. Expect delays. |
| Nevada | Clark | The Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again. |
| Nevada | Pershing | Court is clerk searched and they are short staffed due to a COVID outbreak. Expect delays. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Williams | The court took down their website. They are stating it will be approximately two months before it is available again. We are sending a researcher into the court, but the turnaround time will be slightly longer. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | All Courts | The State of TN has been hit with snow and we are experiencing widespread delays due to the weather conditions. We expect to resume normal business operations next week. |
| Tennessee | Clay | This courthouse reopened briefly on 1/6 as expected after being closed due to the passing away of a court staff member, however, they have closed once again due to inclement weather. Anticipated reopen date is not known at this time. The researcher will follow up regularly and will begin processing as soon as the court is open again. |
| Tennessee | Coffee County | Names must be searched in two systems. PAT only provides name matches, the clerks must then pull files to determine if there are any other identifiers. Expect delays. |
| Tennessee | Davidson | Searches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays. |
| Tennessee | Decatur | The court was without power for a week but has reopened and we are processing searches as quickly as possible. |
| Tennessee | Henderson | The court is open and we are processing searches as quickly as possible. |
| Tennessee | Lauderdale | Court is reopen again by appointment. We will process any outstanding searches as quickly as possible. |
| Tennessee | Robertson | Any searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows. |
| Tennessee | Rutherford | The court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result. |
| Tennessee | Shelby | Searches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | All Courts | Severe weather in WV is causing courthouses to close or researchers unable to travel. Expect delays. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.