Coronavirus COVID-19 Notification

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FAQ’s

Below are our daily critical supply chain updates related to the COVID-19 Pandemic. This information is based on known supply chain impacts shared to us and are subject to change. This information is updated daily so please check back often for most recent updates.

The safety and well-being of both our customers and employees is always our highest priority. As promised, we have activated our response plan in order to continue our commitment to meeting your employment screening needs with the least amount of disruption to your service.

Currently, we can rapidly respond to the changes and challenges in our supply chain as it applies to COVID-19*. Should we see any impact to turn-around times for our employment screening services, we have established this newly created resource site designed to provide you with daily updates. Our goal is to empower you with the information you need so you are in the best position possible to estimate any potential delays as it relates to your business hiring needs.

* Every effort is made to provide timely and accurate information, some information is dependent on our supply chain resources which may have local constraints, outside of their control, impeding the availability of information.

May 17, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
Arizona	Multiple Counties	Public access is fully operational again. Please expect minor delays while we work through the backlog.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Nevada	The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Henry	The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
Georgia	Monroe	The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	California	The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union	Public access is fully operational again. Please expect minor delays while we work through the backlog
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Texas	Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood	Public access is fully operational again. Please expect minor delays while we work through the backlog
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 16, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
Arizona	Multiple Counties	Public access is fully operational again. Please expect minor delays while we work through the backlog.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Nevada	The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Henry	The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
Georgia	Monroe	The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	California	The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union	Public access is fully operational again. Please expect minor delays while we work through the backlog
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Texas	Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood	Public access is fully operational again. Please expect minor delays while we work through the backlog
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
West Virginia	Mingo	The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

May 13, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
Arizona	Multiple Counties	The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Nevada	The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Henry	The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
Georgia	Monroe	The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Massachusetts	All Counties	Experiencing intermittent delays due to PAT connectivity to include temporary outages. Please expect minor delays.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	California	The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time.
Nevada	Washoe	Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union	The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed.
Texas	Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood	Public access is fully operational again. Please expect minor delays while we work through the backlog
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
West Virginia	Mingo	The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

May 12, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
Arizona	Multiple Counties	The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Nevada	The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Monroe	Our researcher is unable to conduct searches in this county since the court is installing new equipment. The court did not provide an ETA of when the public access terminal will be available but our researcher will continue to check in and provide updates.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Massachusetts	All Counties	Experiencing intermittent delays due to PAT connectivity to include temporary outages. Please expect minor delays.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	California	The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time.
Nevada	Washoe	Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union	The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed.
Texas	Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood	The PAT appears to be undertaking site maintenance or there has been a PAT change that has impacted the build of our automation. As a result, our automation has been impacted and is not working or is working slowly. Please expect delays.
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
West Virginia	Mingo	The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

May 11, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
Arizona	Multiple Counties	The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Nevada	The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Monroe	Our researcher is unable to conduct searches in this county since the court is installing new equipment. The court did not provide an ETA of when the public access terminal will be available but our researcher will continue to check in and provide updates.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Massachusetts	All Counties	Experiencing intermittent delays due to PAT connectivity to include temporary outages. Please expect minor delays.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	California	The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time.
Nevada	Washoe	Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union	The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays.
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed.
Texas	Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood	The PAT appears to be undertaking site maintenance or there has been a PAT change that has impacted the build of our automation. As a result, our automation has been impacted and is not working or is working slowly. Please expect delays.
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
West Virginia	All Courts	WV Courts are closed Tuesday, May 10th due to local elections.
West Virginia	Mingo	The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

May 10, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Nevada	The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Monroe	Our researcher is unable to conduct searches in this county since the court is installing new equipment. The court did not provide an ETA of when the public access terminal will be available but our researcher will continue to check in and provide updates.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Chippewa	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Gladwin	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kalaska	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	Washoe	Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed.
Texas	Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood	The PAT appears to be undertaking site maintenance or there has been a PAT change that has impacted the build of our automation. As a result, our automation has been impacted and is not working or is working slowly. Please expect delays.
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
West Virginia	Mingo	The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

May 9, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Nevada	The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Monroe	Our researcher is unable to conduct searches in this county since the court is installing new equipment. The court did not provide an ETA of when the public access terminal will be available but our researcher will continue to check in and provide updates.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Chippewa	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Gladwin	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kalaska	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	Washoe	Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed.
Tennessee	Gibson	The court is closed Thursday and Friday for their annual Strawberry Festival.
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
West Virginia	Mingo	The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

May 6, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Nevada	The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Monroe	Our researcher is unable to conduct searches in this county since the court is installing new equipment. The court did not provide an ETA of when the public access terminal will be available but our researcher will continue to check in and provide updates.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Cheboygan	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Chippewa	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Gladwin	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Iosco	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Iron	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kalaska	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Montgomery	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Otsego	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Sanilac	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Schoolcraft	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Van Buren	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	Washoe	Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed.
Tennessee	Gibson	The court is closed Thursday and Friday for their annual Strawberry Festival.
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
Washington	All Courts	WA is currently down due to the state redacting juvenile cases from their system. To comply with the Order, AOC has removed all Juvenile Offender cases from the new JIS-Link and disabled the legacy JIS-Link access while under maintenance to bring the application into compliance with the rule occurs. Legacy JIS PAT is inaccessible with no ETA. Our automation is working to switch to the new JIS PAT access however this will take some time to build.
West Virginia	Mingo	The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

May 5, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Nevada	The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Monroe	Our researcher is unable to conduct searches in this county since the court is installing new equipment. The court did not provide an ETA of when the public access terminal will be available but our researcher will continue to check in and provide updates.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Cheboygan	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Chippewa	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Gladwin	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Iosco	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Iron	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kalaska	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Montgomery	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Otsego	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Sanilac	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Schoolcraft	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Van Buren	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	Washoe	Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed.
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
Washington	All Courts	WA is currently down due to the state redacting juvenile cases from their system. To comply with the Order, AOC has removed all Juvenile Offender cases from the new JIS-Link and disabled the legacy JIS-Link access while under maintenance to bring the application into compliance with the rule occurs. Legacy JIS PAT is inaccessible with no ETA. Our automation is working to switch to the new JIS PAT access however this will take some time to build.
West Virginia	Mingo	The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

May 4, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arkansas	Crittenden	The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
California	Calaveras	PAT is back up, please expect small delay due to backlog
California	El Dorado	All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
California	Kings	Possible records must be completed by the court clerks. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court.
California	San Bernardino	Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
California	San Joaquin	Public access is fully functional again. Our researchers are working through the backlog.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	Santa Cruz	Public access is currently down. It has been intermittently down since 4/18.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Sutter	The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Bryan	The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
Georgia	Chatham	The court's record keeping system is functioning normally and we are processing searches as quickly as possible.
Georgia	Clayton	Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
Georgia	Forsyth	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Spalding	The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Illinois	Cook County	The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
Kentucky	Graves	The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Baraga	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Branch	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Michigan	Cass	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
Michigan	Cheboygan	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Chippewa	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Crawford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Emmet	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Gladwin	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Houghton	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Iosco	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Iron	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kalaska	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Mason	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Montgomery	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Otsego	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Sanilac	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Schoolcraft	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Van Buren	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Missouri	Statewide	The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
Nevada	Washoe	Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue.
New York	Franklin	The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Pennsylvania	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Tennessee	Davidson	The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed.
Texas	Lubbock	Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
Texas	Travis	We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
Washington	All Courts	WA is currently down due to the state redacting juvenile cases from their system. To comply with the Order, AOC has removed all Juvenile Offender cases from the new JIS-Link and disabled the legacy JIS-Link access while under maintenance to bring the application into compliance with the rule occurs. Legacy JIS PAT is inaccessible with no ETA. Our automation is working to switch to the new JIS PAT access however this will take some time to build.
West Virginia	Mingo	The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.