Coronavirus COVID-19 Notification
For Additional Questions
Email or Call 800-790-1205, Option 1
FAQ’s
Below are our daily critical supply chain updates related to the COVID-19 Pandemic. This information is based on known supply chain impacts shared to us and are subject to change. This information is updated daily so please check back often for most recent updates.
The safety and well-being of both our customers and employees is always our highest priority. As promised, we have activated our response plan in order to continue our commitment to meeting your employment screening needs with the least amount of disruption to your service.
Currently, we can rapidly respond to the changes and challenges in our supply chain as it applies to COVID-19*. Should we see any impact to turn-around times for our employment screening services, we have established this newly created resource site designed to provide you with daily updates. Our goal is to empower you with the information you need so you are in the best position possible to estimate any potential delays as it relates to your business hiring needs.
* Every effort is made to provide timely and accurate information, some information is dependent on our supply chain resources which may have local constraints, outside of their control, impeding the availability of information.
December 9, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| South Carolina | All Courts | Due to some unexpected changes to the online index, updates will be required to the automation in South Carolina. Please expect increased turnaround time on all SC orders while this work is being completed. |
| Tennessee | Tipton | The public access terminal is unavailable for orders with possible hits. The IT team at the court is unable to work on the terminal until Thursday or Friday. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 8, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Tipton | The public access terminal is unavailable for orders with possible hits. The IT team at the court is unable to work on the terminal until Thursday or Friday. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 7, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Tipton | The public access terminal is unavailable for orders with possible hits. The IT team at the court is unable to work on the terminal until Thursday or Friday. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 6, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 5, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Mississippi | Quitman | Research has resumed in this county. Please expect delays as the backlog is worked through. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Cuyahoga | The Cleveland Municipal Court is experiencing issues with their site. Names can be searched, so clears can be returned, but orders with possible cases are being held since our researchers cannot view case information as this time. |
| Texas | Harrison | Effective immediately, Harrison, TX public access has been taken offline and access to public research is halted. The court clerks are working on some internal matters with their IT team. The ETA for a resolution is unknown at this time. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 2, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Mississippi | Quitman | Research has resumed in this county. Please expect delays as the backlog is worked through. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Cuyahoga | The Cleveland Municipal Court is experiencing issues with their site. Names can be searched, so clears can be returned, but orders with possible cases are being held since our researchers cannot view case information as this time. |
| Texas | Harrison | Effective immediately, Harrison, TX public access has been taken offline and access to public research is halted. The court clerks are working on some internal matters with their IT team. The ETA for a resolution is unknown at this time. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
December 1, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Mississippi | Quitman | Research has resumed in this county. Please expect delays as the backlog is worked through. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Cuyahoga | The Cleveland Municipal Court is experiencing issues with their site. Names can be searched, so clears can be returned, but orders with possible cases are being held since our researchers cannot view case information as this time. |
| Texas | Harrison | Effective immediately, Harrison, TX public access has been taken offline and access to public research is halted. The court clerks are working on some internal matters with their IT team. The ETA for a resolution is unknown at this time. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
November 30, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Mississippi | Quitman | Research has resumed in this county. Please expect delays as the backlog is worked through. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Cuyahoga | The Cleveland Municipal Court is experiencing issues with their site. Names can be searched, so clears can be returned, but orders with possible cases are being held since our researchers cannot view case information as this time. |
| Texas | Harrison | Effective immediately, Harrison, TX public access has been taken offline and access to public research is halted. The court clerks are working on some internal matters with their IT team. The ETA for a resolution is unknown at this time. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
November 29, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Mississippi | Quitman | Research has resumed in this county. Please expect delays as the backlog is worked through. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Cuyahoga | The Cleveland Municipal Court is experiencing issues with their site. Names can be searched, so clears can be returned, but orders with possible cases are being held since our researchers cannot view case information as this time. |
| Virginia | Fairfax | Please expect delays due to limitations of the Court’s online system. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
November 28, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays. |
| California | San Joaquin | Court access is limited and researchers are restricted to 2 hour appointments. The public access terminal only houses some of the data. Anything archived is in paper files which requires a file pull. The files are housed in two locations. The clerks are delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Siskiyou | The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Baldwin | The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until January 2023. |
| Georgia | Clayton | The Superior Court is experiencing a staffing shortage. All court copies will be on hold until they can assign a clerk to fulfill those requests. Additionally, there were previously 5 PATs for the Superior Court, and 5 PATs for the State Court. There is now only 1 PAT for each court, which must be shared with the public, attorneys, and other researchers. Please expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Richmond | Remote access has been removed by the court. The court now has 4 public access terminals which are available to researchers. Please expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Massachusetts | All Counties | Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Mississippi | Quitman | Research has resumed in this county. Please expect delays as the backlog is worked through. |
| Montana | Yellowstone | The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays. |
| Nevada | Lander, Mineral, & Pershing | Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project. |
| New York | NY Statewide | The NY OCA is behind in processing records. The staff is working hard to resolve this and has advised that this will be a temporary delay. They advised that the delays are due to extremely heavy volume of requests and also because their office was closed two days last week. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Cuyahoga | The Cleveland Municipal Court is experiencing issues with their site. Names can be searched, so clears can be returned, but orders with possible cases are being held since our researchers cannot view case information as this time. |
| Virginia | Fairfax | Please expect delays due to limitations of the Court’s online system. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.