Coronavirus COVID-19 Notification
For Additional Questions
Email or Call 800-790-1205, Option 1
FAQ’s
Below are our daily critical supply chain updates related to the COVID-19 Pandemic. This information is based on known supply chain impacts shared to us and are subject to change. This information is updated daily so please check back often for most recent updates.
The safety and well-being of both our customers and employees is always our highest priority. As promised, we have activated our response plan in order to continue our commitment to meeting your employment screening needs with the least amount of disruption to your service.
Currently, we can rapidly respond to the changes and challenges in our supply chain as it applies to COVID-19*. Should we see any impact to turn-around times for our employment screening services, we have established this newly created resource site designed to provide you with daily updates. Our goal is to empower you with the information you need so you are in the best position possible to estimate any potential delays as it relates to your business hiring needs.
* Every effort is made to provide timely and accurate information, some information is dependent on our supply chain resources which may have local constraints, outside of their control, impeding the availability of information.
June 30, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The new PAT is fully functional but the process has turned partially clerk assisted due to the DOB redactions. Between the backlog and clerk assistance, please expect delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | This is a partially clerk assisted county which is delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Kentucky | McCracken | The court is open again. The researcher is working through the backlog. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| New York | Franklin | This court has elected to stop conducting criminal and civil searches from June 24th- July 8th due to the 4th of July staffing shortages they are going to experience. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Stewart | This court is under construction starting on June 23rd and has an expected completion date of July 1st. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Randolph | The Circuit Court's computer system is operational again. The researcher is working through the backlog. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
June 29, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The new PAT is fully functional but the process has turned partially clerk assisted due to the DOB redactions. Between the backlog and clerk assistance, please expect delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | This is a partially clerk assisted county which is delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Kentucky | McCracken | The court is open again. The researcher is working through the backlog. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| New York | Franklin | This court has elected to stop conducting criminal and civil searches from June 24th- July 8th due to the 4th of July staffing shortages they are going to experience. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Stewart | This court is under construction starting on June 23rd and has an expected completion date of July 1st. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Randolph | The Circuit Court's computer system is operational again. The researcher is working through the backlog. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
June 28, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The new PAT is fully functional but the process has turned partially clerk assisted due to the DOB redactions. Between the backlog and clerk assistance, please expect delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | This is a partially clerk assisted county which is delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Kentucky | McCracken | The court is closed until Friday due to a Covid outbreak. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| New York | Franklin | This court has elected to stop conducting criminal and civil searches from June 24th- July 8th due to the 4th of July staffing shortages they are going to experience. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Stewart | This court is under construction starting on June 23rd and has an expected completion date of July 1st. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Randolph | The Circuit Court's computer system is operational again. The researcher is working through the backlog. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
June 27, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The new PAT is fully functional but the process has turned partially clerk assisted due to the DOB redactions. Between the backlog and clerk assistance, please expect delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | This is a partially clerk assisted county which is delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Kentucky | McCracken | The court is closed until Friday due to a Covid outbreak. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| New York | Franklin | This court has elected to stop conducting criminal and civil searches from June 24th- July 8th due to the 4th of July staffing shortages they are going to experience. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Stewart | This court is under construction starting on June 23rd and has an expected completion date of July 1st. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Randolph | The Circuit Court's computer system is down. They currently do not have an ETA for when it will be fixed. Please expect delays. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
June 24, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The new PAT is fully functional but the process has turned partially clerk assisted due to the DOB redactions. Between the backlog and clerk assistance, please expect delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | This is a partially clerk assisted county which is delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Kentucky | McCracken | The court is closed until Friday due to a Covid outbreak. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Stewart | This court is under construction starting on June 23rd and has an expected completion date of July 1st. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Randolph | The Circuit Court's computer system is down. They currently do not have an ETA for when it will be fixed. Please expect delays. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
June 23, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The new PAT is fully functional but the process has turned partially clerk assisted due to the DOB redactions. Between the backlog and clerk assistance, please expect delays. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | This is a partially clerk assisted county which is delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Kentucky | McCracken | The court is closed until Friday due to a Covid outbreak. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
June 22, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | This is a partially clerk assisted county which is delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
June 21, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks via appointment only. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | This is a partially clerk assisted county which is delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
June 20, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | This is a partially clerk assisted county which is delayed due to massive backlogs. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | All Courts | All WV Courts are closed Friday in observance of WV Day. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
June 16, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| California | El Dorado | Researcher visits this court daily. There is currently no PAT available to the researchers. All search requests must be submitted to the court clerks for completion. There is no limit to the number of requests that the researchers are able to submit to the clerks each day, however, court staff is stretched thin and TAT is further delayed as the court is currently in the process of transitioning to a new case management system. Please expect delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Searches that require file pulls may be delayed. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Florida | Pinellas | Updates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Spalding | Please expect delays while the researchers work to catch up from the backlog experienced last week. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Knox | Public access is fully operational again. The researcher is working through the backlog. |
| Maryland | All Counties | The connectivity issues have been resolved. Our researchers are working through the backlog. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Kent | Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Mississippi | Adams | The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months. |
| Montana | Carbon, Red Lodge, Park and Stillwater | Delays due to flooding |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Athens | Public access is fully operational again. Our researchers are working through the backlog. |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | All Courts | All WV Courts are closed Friday in observance of WV Day. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.