Coronavirus COVID-19 Notification
For Additional Questions
Email or Call 800-790-1205, Option 1
FAQ’s
Below are our daily critical supply chain updates related to the COVID-19 Pandemic. This information is based on known supply chain impacts shared to us and are subject to change. This information is updated daily so please check back often for most recent updates.
The safety and well-being of both our customers and employees is always our highest priority. As promised, we have activated our response plan in order to continue our commitment to meeting your employment screening needs with the least amount of disruption to your service.
Currently, we can rapidly respond to the changes and challenges in our supply chain as it applies to COVID-19*. Should we see any impact to turn-around times for our employment screening services, we have established this newly created resource site designed to provide you with daily updates. Our goal is to empower you with the information you need so you are in the best position possible to estimate any potential delays as it relates to your business hiring needs.
* Every effort is made to provide timely and accurate information, some information is dependent on our supply chain resources which may have local constraints, outside of their control, impeding the availability of information.
May 24, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | Public access is fully operational again. Please expect minor delays while we work through the backlog. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court. |
| Georgia | Monroe | The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Utah | All Counties | The court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
May 23, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | Public access is fully operational again. Please expect minor delays while we work through the backlog. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court. |
| Georgia | Monroe | The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Utah | All Counties | The court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
May 20, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | Public access is fully operational again. Please expect minor delays while we work through the backlog. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court. |
| Georgia | Monroe | The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Utah | All Counties | The court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
May 19, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | Public access is fully operational again. Please expect minor delays while we work through the backlog. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Bryan | The courthouse has temporarily relocated to another location while the damage is being repaired. The researcher still has to make an appointment at the temporary location. Please note, repairs to the courthouse are scheduled to be completed by mid-Jan of 2023. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court. |
| Georgia | Monroe | The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Marshall | There was an active shooter at Marshall County Judicial facility yesterday. As of today, the court remains closed. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Utah | All Counties | The court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
May 18, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | Public access is fully operational again. Please expect minor delays while we work through the backlog. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Bryan | The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court. |
| Georgia | Monroe | The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Kentucky | Marshall | There was an active shooter at Marshall County Judicial facility yesterday. As of today, the court remains closed. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | California | The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time. |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
May 17, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | Public access is fully operational again. Please expect minor delays while we work through the backlog. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Bryan | The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court. |
| Georgia | Monroe | The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Michigan | Baraga | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available. |
| Michigan | Crawford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Emmet | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Houghton | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | California | The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time. |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| New York | Franklin | The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
May 16, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | Public access is fully operational again. Please expect minor delays while we work through the backlog. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Bryan | The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court. |
| Georgia | Monroe | The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Michigan | Baraga | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available. |
| Michigan | Crawford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Emmet | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Houghton | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | California | The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time. |
| Nevada | Washoe | Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog. |
| New York | Franklin | The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Mingo | The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
May 13, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Bryan | The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Henry | The court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court. |
| Georgia | Monroe | The new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Massachusetts | All Counties | Experiencing intermittent delays due to PAT connectivity to include temporary outages. Please expect minor delays. |
| Michigan | Baraga | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available. |
| Michigan | Crawford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Emmet | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Houghton | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | California | The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time. |
| Nevada | Washoe | Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue. |
| New York | Franklin | The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed. |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | Public access is fully operational again. Please expect minor delays while we work through the backlog |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Mingo | The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
May 12, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Bryan | The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Monroe | Our researcher is unable to conduct searches in this county since the court is installing new equipment. The court did not provide an ETA of when the public access terminal will be available but our researcher will continue to check in and provide updates. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Massachusetts | All Counties | Experiencing intermittent delays due to PAT connectivity to include temporary outages. Please expect minor delays. |
| Michigan | Baraga | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available. |
| Michigan | Crawford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Emmet | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Houghton | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | California | The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time. |
| Nevada | Washoe | Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue. |
| New York | Franklin | The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed. |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | The PAT appears to be undertaking site maintenance or there has been a PAT change that has impacted the build of our automation. As a result, our automation has been impacted and is not working or is working slowly. Please expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | Mingo | The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.
May 11, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.
Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.
| Area | Jurisdiction | Dates |
|---|---|---|
| Delayed & Closed Courts: | ||
| Arkansas | Crittenden | The Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible. |
| Arizona | Multiple Counties | The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays. |
| California | Calaveras | PAT is back up, please expect small delay due to backlog |
| California | El Dorado | All search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays. |
| California | Kings | Possible records must be completed by the court clerks. Expect delays. |
| California | Los Angeles | No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays. |
| California | Marin | Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays. |
| California | Nevada | The court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time. |
| California | Sacramento | The Court removed DOB's from their site so all searches with possible records must be processed with the court. |
| California | San Bernardino | Court has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance. |
| California | San Joaquin | Public access is fully functional again. Our researchers are working through the backlog. |
| California | Santa Clara | Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it. |
| California | Santa Cruz | Public access is currently down. It has been intermittently down since 4/18. |
| California | San Diego | All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays. |
| California | Solano | Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog. |
| California | Sutter | The court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk. |
| California | Ventura | Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance. |
| Georgia | Bryan | The courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays. |
| Georgia | Chatham | The court's record keeping system is functioning normally and we are processing searches as quickly as possible. |
| Georgia | Clayton | Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays. |
| Georgia | Forsyth | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Georgia | Fulton | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. |
| Georgia | Georgia | Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid. |
| Georgia | Monroe | Our researcher is unable to conduct searches in this county since the court is installing new equipment. The court did not provide an ETA of when the public access terminal will be available but our researcher will continue to check in and provide updates. |
| Georgia | Spalding | The courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays. |
| Hawaii | Honolulu | Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays. |
| Illinois | Cook County | The court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays. |
| Kentucky | Graves | The court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022. |
| Massachusetts | All Counties | Experiencing intermittent delays due to PAT connectivity to include temporary outages. Please expect minor delays. |
| Michigan | Baraga | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Barry | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Branch | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | All other counties | Expect delays due to limited access to the courts and a backlog of requests. |
| Michigan | Cass | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available. |
| Michigan | Crawford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Emmet | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Hillsdale | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Houghton | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Mason | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Michigan | Saginaw | The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays. |
| Michigan | Washtenaw | We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse. |
| Michigan | Wexford | Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available. |
| Missouri | Statewide | The State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests. |
| Nevada | California | The court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time. |
| Nevada | Washoe | Updates were made to the Reno Justice Court site which caused some connectivity issues. Our team is working to resolve this issue. |
| New York | Franklin | The court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022. |
| North Carolina | All Courts | Cases requiring clerk assistance may be delayed |
| Ohio | Allen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, Union | The PAT appears to be undertaking site maintenance or a PAT change that has impacted the build of our automation. As a result our automation has been impacted and is not working or is working slowly. Please expect delays. |
| Pennsylvania | All Courts | Cases requiring clerk assistance may be delayed |
| Puerto Rico | All Courts | Cases requiring clerk assistance may be delayed |
| Tennessee | Davidson | The clerk who handles file pulls will be out until 4/25. Anything requiring clerk assistance will be delayed. |
| Texas | Angelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, Wood | The PAT appears to be undertaking site maintenance or there has been a PAT change that has impacted the build of our automation. As a result, our automation has been impacted and is not working or is working slowly. Please expect delays. |
| Texas | Lubbock | Complete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays. |
| Texas | Travis | We are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue. |
| Virginia | Statewide Search | The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available. |
| West Virginia | All Courts | WV Courts are closed Tuesday, May 10th due to local elections. |
| West Virginia | Mingo | The public access terminal is fully functional again. Please expect delays while our researcher works through the backlog. |
I-9 Verifications:
The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.
This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.
August 2020 Update:
ICE announces another extension to I-9 compliance flexibility
July 2020 Update:
March 2020 Update:
DHS announces flexibility in requirements related to Form I-9 compliance
International Searches:
Expect delays in processing for all product lines.
Education & Employment Verification:
Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.
- Most high schools are currently unavailable for verification
- Higher education verification may be delayed due to limited administrative staff
Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.
Drug Screening Solutions (Labs and Clinics):
LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.
Occupational Health Services:
- We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.
Update on Wearing Masks:
- Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
- Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.
Fingerprinting:
- Orders can be placed again.
- The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.
Motor Vehicle Driving History:
- At this time there is no disruption in service but some status with manual processing requirements may be delayed.
We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.