CSS – CRA Updates

October 3, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arizona	Maricopa	Arrowhead Justice Court & Downtown Justice Court; The clerk responsible for records research has retired and a new clerk is being trained in fulfilling requests. As a result, the current ETA for this court is 6 weeks.
California	All Courts	All courts are closed today for a State Holiday
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	The online index is no longer available. All requests must be processed manually by the court clerks. Please expect delays.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Itawamba	Public access terminals are currently not accessible.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Montana	Yellowstone	The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays.
Nevada	Clark	District Court is currently short-staffed. Requests for archived cases from 2000 and before may be delayed up to 4 weeks.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Puerto Rico was hit by hurricane Fiona and is experiencing mass power outages, flooding, and no access to clean water. Please expect major delays as they work to restore and rebuild. There is no ETA for restoration at this time.
Virginia	Fairfax	Please expect delays due to limitations of the Court’s online system.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 30, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arizona	Maricopa	Arrowhead Justice Court & Downtown Justice Court; The clerk responsible for records research has retired and a new clerk is being trained in fulfilling requests. As a result, the current ETA for this court is 6 weeks.
California	All Courts	All courts are closed today for a State Holiday
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	Public access is currently unavailable. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Itawamba	Public access terminals are currently not accessible.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Montana	Yellowstone	The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays.
Nevada	Clark	District Court is currently short-staffed. Requests for archived cases from 2000 and before may be delayed up to 4 weeks.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Puerto Rico was hit by hurricane Fiona and is experiencing mass power outages, flooding, and no access to clean water. Please expect major delays as they work to restore and rebuild. There is no ETA for restoration at this time.
Virginia	Fairfax	Please expect delays due to limitations of the Court’s online system.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 29, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arizona	Maricopa	Arrowhead Justice Court & Downtown Justice Court; The clerk responsible for records research has retired and a new clerk is being trained in fulfilling requests. As a result, the current ETA for this court is 6 weeks.
California	All Courts	All courts are closed today for a State Holiday
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	Public access is currently unavailable. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Montana	Yellowstone	The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays.
Nevada	Clark	District Court is currently short-staffed. Requests for archived cases from 2000 and before may be delayed up to 4 weeks.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down. The court is unable to provide an ETA of when the system will be operational again.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Puerto Rico was hit by hurricane Fiona and is experiencing mass power outages, flooding, and no access to clean water. Please expect major delays as they work to restore and rebuild. There is no ETA for restoration at this time.
Virginia	Fairfax	Please expect delays due to limitations of the Court’s online system.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 28, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arizona	Maricopa	Arrowhead Justice Court & Downtown Justice Court; The clerk responsible for records research has retired and a new clerk is being trained in fulfilling requests. As a result, the current ETA for this court is 6 weeks.
California	All Courts	All courts are closed today for a State Holiday
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	Public access is currently unavailable. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Montana	Yellowstone	The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays.
Nevada	Clark	District Court is currently short-staffed. Requests for archived cases from 2000 and before may be delayed up to 4 weeks.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down. The court is unable to provide an ETA of when the system will be operational again.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Puerto Rico	All Courts	Puerto Rico was hit by hurricane Fiona and is experiencing mass power outages, flooding, and no access to clean water. Please expect major delays as they work to restore and rebuild. There is no ETA for restoration at this time.
Virginia	Fairfax	Please expect delays due to limitations of the Court’s online system.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 27, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
Arizona	Maricopa	Arrowhead Justice Court & Downtown Justice Court; The clerk responsible for records research has retired and a new clerk is being trained in fulfilling requests. As a result, the current ETA for this court is 6 weeks.
California	All Courts	All courts are closed today for a State Holiday
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	Public access is currently unavailable. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Kansas	Atchison, Barber, Clark, Comanche, Edwards, Finney, Ford, Greeley, Grant, Gray, Hodgeman, Hamilton, Harper, Haskell, Harvey, Kearny, Kingman, Kiowa, Lane, Leavenworth, Meade, McPherson, Morton, Ness, Pratt, Pawnee, Rush, Reno, Scott, Stanton, Sumner, Stevens, Seward, and Wichita	The Office of Judicial Administration has moved the listed 34 counties to the new case management system and researchers are working through the backlog.
Kentucky	Knott	Severe storms caused flooding in eastern KY. The court has advised that their tentative reopen date is 10/1.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Adams	The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Montana	Yellowstone	The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays.
Nevada	Clark	District Court is currently short-staffed. Requests for archived cases from 2000 and before may be delayed up to 4 weeks.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down. The court is unable to provide an ETA of when the system will be operational again.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Lucas	Toledo Municipal Court is fully operational again. Please expect minor delays while the researchers work through the backlog.
Puerto Rico	All Courts	Puerto Rico was hit by hurricane Fiona and is experiencing mass power outages, flooding, and no access to clean water. Please expect major delays as they work to restore and rebuild. There is no ETA for restoration at this time.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 26, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
California	All Courts	All courts are closed today for a State Holiday
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	Public access is currently unavailable. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Kansas	Atchison, Barber, Clark, Comanche, Edwards, Finney, Ford, Greeley, Grant, Gray, Hodgeman, Hamilton, Harper, Haskell, Harvey, Kearny, Kingman, Kiowa, Lane, Leavenworth, Meade, McPherson, Morton, Ness, Pratt, Pawnee, Rush, Reno, Scott, Stanton, Sumner, Stevens, Seward, and Wichita	The Office of Judicial Administration has moved the listed 34 counties to the new case management system and researchers are working through the backlog.
Kentucky	Knott	Severe storms caused flooding in eastern KY. The court has advised that their tentative reopen date is 10/1.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Adams	The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Montana	Yellowstone	The court was closed for maintenance at the beginning of last week. It is now fully operational, please expect minor delays.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down. The court is unable to provide an ETA of when the system will be operational again.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Lucas	Toledo Municipal Court is fully operational again. Please expect minor delays while the researchers work through the backlog.
Puerto Rico	All Courts	Puerto Rico was hit by hurricane Fiona and is experiencing mass power outages, flooding, and no access to clean water. Please expect major delays as they work to restore and rebuild. There is no ETA for restoration at this time.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 23, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
California	All Courts	All courts are closed today for a State Holiday
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	Public access is currently unavailable. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Kansas	Atchison, Barber, Clark, Comanche, Edwards, Finney, Ford, Greeley, Grant, Gray, Hodgeman, Hamilton, Harper, Haskell, Harvey, Kearny, Kingman, Kiowa, Lane, Leavenworth, Meade, McPherson, Morton, Ness, Pratt, Pawnee, Rush, Reno, Scott, Stanton, Sumner, Stevens, Seward, and Wichita	The Office of Judicial Administration has moved the listed 34 counties to the new case management system and researchers are working through the backlog.
Kentucky	Knott	Severe storms caused flooding in eastern KY. The court has advised that their tentative reopen date is 10/1.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Adams	The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down. The court is unable to provide an ETA of when the system will be operational again.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Lucas	Toledo Municipal Court is fully operational again. Please expect minor delays while the researchers work through the backlog.
Puerto Rico	All Courts	Puerto Rico was hit by hurricane Fiona and is experiencing mass power outages, flooding, and no access to clean water. Please expect major delays as they work to restore and rebuild. There is no ETA for restoration at this time.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 22, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	Public access is currently unavailable. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Kansas	Atchison, Barber, Clark, Comanche, Edwards, Finney, Ford, Greeley, Grant, Gray, Hodgeman, Hamilton, Harper, Haskell, Harvey, Kearny, Kingman, Kiowa, Lane, Leavenworth, Meade, McPherson, Morton, Ness, Pratt, Pawnee, Rush, Reno, Scott, Stanton, Sumner, Stevens, Seward, and Wichita	The Office of Judicial Administration has moved the listed 34 counties to the new case management system and researchers are working through the backlog.
Kentucky	Knott	Severe storms caused flooding in eastern KY. The court has advised that their tentative reopen date is 10/1.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Adams	The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down. The court is unable to provide an ETA of when the system will be operational again.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Lucas	Toledo Municipal Court is fully operational again. Please expect minor delays while the researchers work through the backlog.
Puerto Rico	All Courts	Puerto Rico was hit by hurricane Fiona and is experiencing mass power outages, flooding, and no access to clean water. Please expect major delays as they work to restore and rebuild. There is no ETA for restoration at this time.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 21, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	Public access is currently unavailable. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Kansas	Atchison, Barber, Clark, Comanche, Edwards, Finney, Ford, Greeley, Grant, Gray, Hodgeman, Hamilton, Harper, Haskell, Harvey, Kearny, Kingman, Kiowa, Lane, Leavenworth, Meade, McPherson, Morton, Ness, Pratt, Pawnee, Rush, Reno, Scott, Stanton, Sumner, Stevens, Seward, and Wichita	The Office of Judicial Administration has moved the listed 34 counties to the new case management system and researchers are working through the backlog.
Kentucky	Knott	Severe storms caused flooding in eastern KY. The court has advised that their tentative reopen date is 10/1.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Adams	The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down. The court is unable to provide an ETA of when the system will be operational again.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Lucas	Toledo Municipal Court is fully operational again. Please expect minor delays while the researchers work through the backlog.
Puerto Rico	All Courts	Puerto Rico was hit by hurricane Fiona and is experiencing mass power outages, flooding, and no access to clean water. Please expect major delays as they work to restore and rebuild. There is no ETA for restoration at this time.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

September 20, 2022 Notifications

Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Area	Jurisdiction	Dates
Delayed & Closed Courts:
California	El Dorado	The court is transitioning to a new case management system therefore, the process until then is fully clerk assisted. Please expect delays.
California	Kings	Possible records must be completed by the court clerks via appointment only. Expect delays.
California	Los Angeles	No DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
California	Marin	Cases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
California	Sacramento	The Court removed DOB's from their site so all searches with possible records must be processed with the court. The court is now limiting the number of files that can be pulled each day. Cases older 2019 must be pulled from an offsite location and can take over 10 business days to retrieve. Please expect extensive delays.
California	San Joaquin	This is a partially clerk assisted county which is delayed due to massive backlogs.
California	Santa Clara	Please expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
California	San Diego	All possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
California	Siskiyou	Public access is currently unavailable. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume.
California	Solano	Courts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
California	Ventura	Due to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
Georgia	Baldwin	The Clerk’s office is being redone so the public access terminal and all case files are being moved to another location. Our researcher was advised that the case files will be unavailable to be pulled until everything is moved.
Georgia	Chatham	Chatham county is undergoing a platform change and at this time access to both the old and new systems are highly intermittent. We are in contact with the court as they work toward resolving the issues. Please expect extensive delays on all orders while the access issues persist.
Georgia	Fulton	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
Georgia	Georgia	Our GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
Georgia	Richmond	Remote access has been removed by the court. At this time there is only one Public Access Terminal available at the court. Please expect major delays.
Hawaii	Honolulu	Many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
Kansas	Atchison, Barber, Clark, Comanche, Edwards, Finney, Ford, Greeley, Grant, Gray, Hodgeman, Hamilton, Harper, Haskell, Harvey, Kearny, Kingman, Kiowa, Lane, Leavenworth, Meade, McPherson, Morton, Ness, Pratt, Pawnee, Rush, Reno, Scott, Stanton, Sumner, Stevens, Seward, and Wichita	The Office of Judicial Administration has moved the listed 34 counties to the new case management system and researchers are working through the backlog.
Kentucky	Knott	Severe storms caused flooding in eastern KY. The court has advised that their tentative reopen date is 10/1.
Maryland	All Counties	The connectivity issues have been resolved. Our researchers are working through the backlog.
Massachusetts	All Counties	Many searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
Michigan	Barry	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Hillsdale	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	Kent	Michigan Kent Court is limiting the number of requests that can be made per day. The court is also backlogged on DOB confirmations.
Michigan	Saginaw	The public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
Michigan	Washtenaw	We are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
Michigan	Wexford	Our researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
Michigan	All other counties	Expect delays due to limited access to the courts and a backlog of requests.
Mississippi	Adams	The Justice Court hired summer help to get their records caught up. This person will be using the only public access terminal most of the day, so our researcher will only have access to the terminal for an hour per day. Please expect delays over the next two months.
Mississippi	Grenada	The Justice Court has reopened and our researcher is working through the backlog.
Mississippi	Quitman	The Justice Court has reopened and our researcher is working through the backlog.
Nevada	Lander, Mineral, & Pershing	Courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Any possible records located before this time which have not yet been scanned will remain on indefinite hold until they are digitized as the clerks are unable to retrieve documents from the scanning project.
Nevada	Washoe	Our researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New York	Suffolk	The court's system is down. The court is unable to provide an ETA of when the system will be operational again.
North Carolina	All Courts	Cases requiring clerk assistance may be delayed
Ohio	Lucas	Toledo Municipal Court is fully operational again. Please expect minor delays while the researchers work through the backlog.
Puerto Rico	All Courts	Cases requiring clerk assistance may be delayed
Virginia	Fairfax	Please expect delays due to limitation of the online index.
Virginia	Statewide Search	The VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

Most high schools are currently unavailable for verification
Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed. Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:

We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

Orders can be placed again.
The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

At this time there is no disruption in service but some status with manual processing requirements may be delayed.

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

Coronavirus COVID-19 Notification

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.