Coronavirus COVID-19 Notification

Our goal is to keep our clients and partners updated with the changes that may delay your screening services turnaround time due to federal, state and local municipality management of the Coronavirus/COVID-19. This dedicated site will be regularly updated as intelligence is collected.

May 31, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaEl DoradoResearcher visits this court daily. There is currently no PAT available to the researchers. All search requests must be submitted to the court clerks for completion. There is no limit to the number of requests that the researchers are able to submit to the clerks each day, however, court staff is stretched thin and TAT is further delayed as the court is currently in the process of transitioning to a new case management system. Please expect delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoThe site has been down for a few days. As of this morning, it is fully operational again so our researchers are working through the backlog.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
FloridaPinellasUpdates were made to public access which caused some connectivity issues. This has been resolved and our researchers are working through the backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
KentuckyKnoxThe terminal is down with no firm ETA.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New YorkNY OCASpam filters are in place to protect networks from the many possible risks: viruses, phishing attacks, compromised web links, and other malicious content. It has been identified that some filtering in place has restricted receiving NY OCA results. This has been resolved between us and the NY OCA and our researchers are working through the backlog.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
UtahAll CountiesThe court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
WashingtonAll CourtsPAT is back up and we are working through the backlog. Please expect minor delays.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 27, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaEl DoradoResearcher visits this court daily. There is currently no PAT available to the researchers. All search requests must be submitted to the court clerks for completion. There is no limit to the number of requests that the researchers are able to submit to the clerks each day, however, court staff is stretched thin and TAT is further delayed as the court is currently in the process of transitioning to a new case management system. Please expect delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
UtahAll CountiesThe court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
WashingtonAll CourtsPAT is back up and we are working through the backlog. Please expect minor delays.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 26, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
UtahAll CountiesThe court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 25, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
UtahAll CountiesThe court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 24, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
UtahAll CountiesThe court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 23, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
UtahAll CountiesThe court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 20, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
UtahAll CountiesThe court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 19, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
GeorgiaBryanThe courthouse has temporarily relocated to another location while the damage is being repaired. The researcher still has to make an appointment at the temporary location. Please note, repairs to the courthouse are scheduled to be completed by mid-Jan of 2023.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
KentuckyMarshallThere was an active shooter at Marshall County Judicial facility yesterday. As of today, the court remains closed.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
UtahAll CountiesThe court made formatting changes to public access which caused processing to stop for a short period of time on 5/17. Public access is fully operational again. Please expect delays while we work through the backlog.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 18, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
GeorgiaBryanThe courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
KentuckyMarshallThere was an active shooter at Marshall County Judicial facility yesterday. As of today, the court remains closed.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaCaliforniaThe court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

May 17, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
ArizonaMultiple CountiesPublic access is fully operational again. Please expect minor delays while we work through the backlog.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNevadaThe court will be releasing a new public access portal, with up to date case information, in the coming weeks. In the meantime, the current public access portal has been disabled so our researchers cannot conduct searches at this time.
CaliforniaSacramentoThe Court removed DOB's from their site so all searches with possible records must be processed with the court.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPublic access is fully functional again. Our researchers are working through the backlog.
CaliforniaSanta ClaraPlease expect delays for possible records only as we are unable to obtain full disposition and sentencing information on both the online portal and the court’s PAT. The court is aware of the issue and their IT is currently working on it.
CaliforniaSanta CruzPublic access is currently down. It has been intermittently down since 4/18.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
GeorgiaBryanThe courthouse has temporarily relocated to another location while the storm damage is being repaired. The temporary location only has one PAT so visits are limited to appointment only. Please expect delays.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaHenryThe court is closed on Friday, May 13th for clerical training. It is to reopen to our researchers on Monday, May 16th. Please note, our researchers have online access so the delay is only for possible cases that require further information from the court.
GeorgiaMonroeThe new equipment has been installed in the court, so our researcher is able to process searches again. Please expect minor delays while the researcher works through the backlog.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MichiganBaragaOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBarryOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganBranchOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn't readily available.
MichiganCrawfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganEmmetOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganHillsdaleOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganHoughtonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganMasonOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MichiganSaginawThe public access terminal was removed from the court and was expected to be fixed already but it is still being worked on. The clerk is conducting searches in the meantime but is not able to keep up with the volume. Please expect delays.
MichiganWashtenawWe are still experiencing some connectivity issues but we are now able to have these orders searched at the courthouse.
MichiganWexfordOur researchers have been added to the authorized user lists and are working with the clerks when a DOB isn’t readily available.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
NevadaCaliforniaThe court will be releasing a new PAT in the coming weeks. In the meantime, all terminals are down with no access and no ETA on when they will be back up. No searches can be completed at this time.
NevadaWashoeOur researcher is conducting searches at the court. Please expect delays while the researcher works through the backlog.
New YorkFranklinThe court clerk responsible for searches is out on vacation from 4/29 - 5/6. Orders will be processed again on 5/9/2022.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllen, Ashland, Butler, Champaign, Cuyahoga, Darke, Delaware, Erie, Fairfield, Lucas, UnionPublic access is fully operational again. Please expect minor delays while we work through the backlog
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasAngelina, Austin, Bastrop, Bexar, Brazoria, Brazos, Burnet, Calhoun, Collin, Comal, Dallas, Denton, El Paso, Fannin, Fort Bend, Galveston, Gillespie, Grayson, Gregg, Guadalupe, Hale, Harris, Harrison, Hays, Henderson, Hidalgo, Hutchinson, Johnson, Kaufman, Kerr, Matagorda, Medina, Montgomery, Morris, Nueces, Panola, Parker, Randall, Rockwall, San Jacinto, Smith, Tarrant, Taylor, Tom Green, Travis, Victoria, Walker, Waller, Williamson, Wise, WoodPublic access is fully operational again. Please expect minor delays while we work through the backlog
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
TexasTravisWe are only able to complete clears currently. Orders with possible hits can't be completed since dispositions are not pulling on public access. The court is aware and working on the issue.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.