Coronavirus COVID-19 Notification

Our goal is to keep our clients and partners updated with the changes that may delay your screening services turnaround time due to federal, state and local municipality management of the Coronavirus/COVID-19. This dedicated site will be regularly updated as intelligence is collected.

March 31, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaWashoeReno Justice Court's site is currently under maintenance. The court has not provided an ETA but we will continue monitoring until the site is up again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllenRequests have been paused to investigate some issues with Lima Municipal.
OhioCuyahogaPublic access is fully operational again. We are working through the backlog as quickly as possible.
OhioDelawareExpect delays due to testing.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
WashingtonKingThe site is operational again. Our researchers are working through the backlog.
WashingtonStatewide SearchThe site is operational again. Our researchers are working through the backlog.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

March 30, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaGlennPAT has been temporarily down since the end of last week, we are unable to provide any results
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaWashoeReno Justice Court's site is currently under maintenance. The court has not provided an ETA but we will continue monitoring until the site is up again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioAllenRequests have been paused to investigate some issues with Lima Municipal.
OhioAshlandRequests have been paused due to orders not completing. This is being worked on and we will update once resolved.
OhioCuyahogaPublic access is fully operational again. We are working through the backlog as quickly as possible.
OhioDelawareExpect delays due to testing.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
WashingtonKingThe site is operational again. Our researchers are working through the backlog.
WashingtonStatewide SearchThe site is operational again. Our researchers are working through the backlog.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

March 29, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaGlennPAT has been temporarily down since the end of last week, we are unable to provide any results
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaWashoeReno Justice Court's site is currently under maintenance. The court has not provided an ETA but we will continue monitoring until the site is up again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioCuyahogaPublic access is fully operational again. We are working through the backlog as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
WashingtonKingThe site is operational again. Our researchers are working through the backlog.
WashingtonStatewide SearchThe site is operational again. Our researchers are working through the backlog.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

March 28, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaGlennPAT has been temporarily down since the end of last week, we are unable to provide any results
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaWashoeReno Justice Court's site is currently under maintenance. The court has not provided an ETA but we will continue monitoring until the site is up again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioCuyahogaPublic access is fully operational again. We are working through the backlog as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
WashingtonKingThe court made changes to their site that have caused issues on the site and the ability to automate. The clerk is aware of the issue and they are working on it.
WashingtonStatewide SearchThe court made changes to their site that have caused issues on the site and the ability to automate. The clerk is aware of the issue and they are working on it.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

March 25, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaGlennPAT has been temporarily down since the end of last week, we are unable to provide any results
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaWashoeReno Justice Court's site is currently under maintenance. The court has not provided an ETA but we will continue monitoring until the site is up again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioCuyahogaPublic access is fully operational again. We are working through the backlog as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
WashingtonKingThe court made changes to their site that have caused issues on the site and the ability to automate. The clerk is aware of the issue and they are working on it.
WashingtonStatewide SearchThe court made changes to their site that have caused issues on the site and the ability to automate. The clerk is aware of the issue and they are working on it.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

March 24, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaGlennPAT has been temporarily down since the end of last week, we are unable to provide any results
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaWashoeReno Justice Court's site is currently under maintenance. The court has not provided an ETA but we will continue monitoring until the site is up again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioCuyahogaPublic access is fully operational again. We are working through the backlog as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
WashingtonKingThe court made changes to their site that have caused issues on the site and the ability to automate. The clerk is aware of the issue and they are working on it.
WashingtonStatewide SearchThe court made changes to their site that have caused issues on the site and the ability to automate. The clerk is aware of the issue and they are working on it.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

March 23, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaGlennPAT has been temporarily down since the end of last week, we are unable to provide any results
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IdahoAll CountiesID is now processing however experiencing intermittent site error messages. We are working through this as well as the backlog of when the PAT was previously fully down. Please expect minor delays as we catch up.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaWashoeReno Justice Court's site is currently under maintenance. The court has not provided an ETA but we will continue monitoring until the site is up again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioCuyahogaPublic access is fully operational again. We are working through the backlog as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
WashingtonKingThe court made changes to their site that have caused issues on the site and the ability to automate. The clerk is aware of the issue and they are working on it.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

March 22, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaGlennPAT has been temporarily down since the end of last week, we are unable to provide any results
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterThe court removed the DOB from the PAT. Therefore, all possible cases or common names are clerk assisted and may take up to two weeks per the clerk.
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IdahoAll CountiesID is now processing however experiencing intermittent site error messages. We are working through this as well as the backlog of when the PAT was previously fully down. Please expect minor delays as we catch up.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaClarkThe Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioCuyahogaSouth Euclid Municipal is down. There is not a current ETA of when it will be running again.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

March 21, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaGlennPAT has been temporarily down since the end of last week, we are unable to provide any results
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IdahoAll CountiesID is now processing however experiencing intermittent site error messages. We are working through this as well as the backlog of when the PAT was previously fully down. Please expect minor delays as we catch up.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaClarkThe Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioCuyahogaSouth Euclid Municipal is down. There is not a current ETA of when it will be running again.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasBrazos, Chambers, GalvestonCounty Court systems are fully operational again and we are working through the backlog.
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

March 18, 2022 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenThe Marion District Court has reopened and their record keeping system is once again functioning. We are completing searches as quickly as possible.
CalforniaAlamedaPAT is back up, please expect small delay due to backlog
CaliforniaAmadorThe public portal has been taken offline for further configuration and that there is an estimated downtime of 2-3 weeks.
CaliforniaCalaverasPAT is back up, please expect small delay due to backlog
CaliforniaEl DoradoAll search requests must be submitted to the court clerks for processing. The court is currently transitioning to a new case management system. Clerks are still able to process requests, however, the transition is causing added delays.
CaliforniaGlennPAT has been temporarily down since the end of last week, we are unable to provide any results
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaNapaPAT is back up, please expect small delay due to backlog.
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta ClaraSearch requests are initially conducted via the courts PAT. The PAT does not list DOB and there are often times when cases are missing additional details. In order to obtain complete case info and IDs requests must be submitted to the court clerks. The court is understaffed, therefore restricting and limiting the time for all the companies to access the lobby. Court is limiting number of daily requests for files.
CaliforniaSan DiegoAll possible records must be submitted to the clerks in order to get complete information. The court has been operating with a skeleton crew for the last several weeks and has built up a backlog of requests. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaSutterDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaVenturaDue to Covid, only the Ventura Superior Court is accepting requests at the clerk counter. The court is backlogged due to staff limitations and limited hours so please expect delays on orders that require clerk assistance.
CaliforniaYoloDelay due to temporary PAT system down, still able to process with clerk. Please expect delays
CaliforniaYubaPAT is back up, please expect small delay due to backlog.
GeorgiaChathamThe court's record keeping system is functioning normally and we are processing searches as quickly as possible.
GeorgiaClayton Complete information on possible hits is missing on many cases. The information can only be obtained through file request that the clerks must fulfill. According to the head clerk, the court is grossly understaffed and very backed up with file requests. Expect significant delays.
GeorgiaForsythThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
GeorgiaFultonMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through various police departments in GA and they are all short staffed due to Covid.
GeorgiaSpaldingThe courts are still being impacted by an outage. Researchers are conducting searches at the courthouse while the site is down. Expect delays.
HawaiiHonoluluMany searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls. Please expect delays.
IdahoAll CountiesID is now processing however experiencing intermittent site error messages. We are working through this as well as the backlog of when the PAT was previously fully down. Please expect minor delays as we catch up.
IllinoisCook CountyThe court's record keeping system is not functioning normally. Our researchers are experiencing extreme latency and intermittent outages. We will continue to process orders as quickly as possible. Expect delays.
KentuckyGravesThe court has reopened but does not have a public access terminal at their new temporary location. They have informed us that they will not have a PAT available until they move into a permanent new courthouse which is anticipated to happen much later in 2022.
MassachusettsAll CountiesMany searches require files to be pulled. Files can only be pulled by the court clerks. Additional delays can occur based on staffing in the court or other demands of the clerks time. Expect delays.
MichiganBaragaThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBarryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBayBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganBranchBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixOur researcher has regained access to the court and is now working to complete the orders in our backlog. Please expect Moderate delays.
MichiganCheboyganBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganChippewaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganEmmetBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganGladwinBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHillsdaleThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganHoughtonThe District Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIoscoThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganIronBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganKalaskaBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganMontgomeryBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganOtsegoBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSanilacBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganSchoolcraftBoth courts have redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganVan BurenThe Circuit Court has redacted the DOB from all publicly available information. The clerks are unwilling to provide any additional identifying information, therefore making it impossible to match multiple identifiers on a record. We are therefore unable to perform searches in this county. We will continue to try and resolve this situation with the courts and will immediately begin conducting searches again once it is resolved.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaClarkThe Las Vegas Township public access site has been working intermittently throughout the week causing processing delays. It is not currently known when the site will begin functioning normally again.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioCuyahogaSouth Euclid Municipal is down. There is not a current ETA of when it will be running again.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TexasBrazos, Chambers, GalvestonCourts are still being impacted by an outage. At this time, the primary indexes are down and we are unable to complete orders. We are working to obtain an ETA on a resolution.
TexasLubbockComplete information on possible hits can only be obtained in the courthouse. The court is limiting how frequently researchers can visit. Expect delays.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.
West VirginiaMingoThe public access terminal is fully functional again. Please expect delays while our researcher works through the backlog.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.