Coronavirus COVID-19 Notification

Our goal is to keep our clients and partners updated with the changes that may delay your screening services turnaround time due to federal, state and local municipality management of the Coronavirus/COVID-19. This dedicated site will be regularly updated as intelligence is collected.

October 29, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaBryanThe court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays.
GeorgiaCarrollThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaClayton Very limited access, expect major delays
GoergiaDoughertyThe court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays.
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThe court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays.
GeorgiaFultonThe court's website is down. We are dispatching researchers to the court, but the process will be considerably slower. In addition, many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays.
GeorgiaHenryThe court's online access is down. We are dispatching researchers to the court, but the process requires names be searched twice in two different buildings. Expect delays.
GeorgiaLibertyThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaNewtonThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaThomasThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsBarnstableThe Boston area was hit with severe storms on Tuesday which knocked out power to many parts of the region. The courts in Barnstable County are still without power and will be closed today.
MassachusettsNorfolkThe Boston area was hit with severe storms Tuesday which knocked out power to many parts of the region. The power remains out in the Stoughton District Court and the court will remain closed today.
MassachusettsPlymouthThe Boston area was hit with severe storms yesterday which knocked out power to many parts of the region. The power remains out in the Wareham District Court and the court will remain closed today.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaNevadaAll courts in Nevada will be closed on 10/29 for Nevada day.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New JerseyCivilsThe NJ Civil Case Search portal is being updated and has had unexpected issues. Since results are currently unreliable, orders are being held until the court confirms that all issues are resolved.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesOregon's record keeping system is back up and we are processing searches as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

October 28, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaBryanThe court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays.
GeorgiaCarrollThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaClayton Very limited access, expect major delays
GoergiaDoughertyThe court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays.
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThe court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays.
GeorgiaFultonThe court's website is down. We are dispatching researchers to the court, but the process will be considerably slower. In addition, many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays.
GeorgiaHenryThe court's online access is down. We are dispatching researchers to the court, but the process requires names be searched twice in two different buildings. Expect delays.
GeorgiaLibertyThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaNewtonThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaThomasThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsBarnstable, Bristol, Dukes, Nantucket, Norfolk, PlymouthThe Boston area was hit with severe storms yesterday which knocked out power to many parts of the region. Several courts have announced closures while they are waiting for the power to be restored.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New JerseyCivilsThe NJ Civil Case Search portal is being updated and has had unexpected issues. Since results are currently unreliable, orders are being held until the court confirms that all issues are resolved.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesOregon's record keeping system is back up and we are processing searches as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

October 27, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaBryanThe court's online access is down. We are dispatching researchers to the court, but the process will be considerably slower. Expect delays.
GeorgiaCarrollThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court's website is down. We are dispatching researchers to the court, but the process will be considerably slower. In addition, many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaGeorgiaOur GA statewides are processed through a police department in GA and they are short staffed due to a staff member passing. Expect delays.
GeorgiaHenryThe court's online access is down. We are dispatching researchers to the court, but the process requires names be searched twice in two different buildings. Expect delays.
GeorgiaLibertyThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaNewtonThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaThomasThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New JerseyCivilsThe NJ Civil Case Search portal is being updated and has had unexpected issues. Since results are currently unreliable, orders are being held until the court confirms that all issues are resolved.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesOregon's record keeping system is back up and we are processing searches as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

October 26, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaCarrollThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaLibertyThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaNewtonThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaThomasThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New JerseyCivilsThe NJ Civil Case Search portal is being updated and has had unexpected issues. Since results are currently unreliable, orders are being held until the court confirms that all issues are resolved.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesOregon's record keeping system is back up and we are processing searches as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

October 25, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaCarrollThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaLibertyThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaNewtonThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaThomasThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New JerseyCivilsThe NJ Civil Case Search portal is being updated and has had unexpected issues. Since results are currently unreliable, orders are being held until the court confirms that all issues are resolved.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesOregon's record keeping system is back up and we are processing searches as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

October 22, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaCarrollThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaCatoosaThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaLibertyThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaNewtonThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaThomasThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
New JerseyCivilsThe NJ Civil Case Search portal is being updated and has had unexpected issues. Since results are currently unreliable, orders are being held until the court confirms that all issues are resolved.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesOregon's record keeping system is back up and we are processing searches as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

October 21, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaCarrollThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaCatoosaThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaClayton Very limited access, expect major delays
GeorgiaCoffeePAT's in the court are down due to construction. The clerk's did not have an ETA but stated they would definitely be down this entire week.
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaLibertyThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaNewtonThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaThomasThe court's online access has be taken down. We will be dispatching researchers to the court, but the process will be slower.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesOregon's record keeping system is back up and we are processing searches as quickly as possible.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

October 20, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesThe record keeping system used throughout the state of Oregon will be undergoing maintenance. Once the site come back up, we will process orders as quickly as possible. Expect delays.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

October 19, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesThe record keeping system used throughout the state of Oregon will be undergoing maintenance. Once the site come back up, we will process orders as quickly as possible. Expect delays.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.

October 18, 2021 Notifications
Criminal Background Checks, Governmental interruptions and division closures.

Domestic - We are in daily contact with our researchers to provide the most up to date listing. If the court is not listed below, it is currently open with limited delays possible due to backlog.

AreaJurisdictionDates
Delayed & Closed Courts:
ArkansasCrittendenCases requiring clerk assistance may be delayed. They are limited in how frequently they are allowed to visit the court and the clerks are very behind on file pull requests.
ArkansasWashington CountyDistrict Court searches must be completed by the clerks. The court is short staffed.
CaliforniaContra Costa Cases requiring clerk assistance may be delayed
CaliforniaEl DoradoCourt is moving to clerk search only, expect delays
CaliforniaKernThe court has redact the DOB from public view. All possible records must be run through the clerk to validate identifiers. The clerks are very overwhelmed by requests at this point. Expect major delays.
CaliforniaKingsPossible records must be completed by the court clerks. Expect delays.
CaliforniaLos AngelesNo DOB information is available from the PAT. The court clerks will no longer verify DOB’s. We are allowed to request five case files a day where we can then confirm the DOB. Expect major delays.
CaliforniaMarinCases requiring clerk assistance may be delayed. The court has reopened by appointment only. They are also limiting researchers to pull six cases per appointment. Expect major delays.
CaliforniaMariposaAll searches must be conducted by the clerks and the court is currently backlogged with requests. Expect delays
CaliforniaSan BernardinoCourt has reopened but they are shorthanded. They are estimating that it will take up to 21 days to complete searches that require clerk assistance.
CaliforniaSan JoaquinPossible records must have identifiers confirmed through the court clerks. Expect delays.
CaliforniaSanta BarbaraAny searches requiring clerk assistance will be greatly delayed. The court furloughed most staff for several weeks and is still trying to catch up.
CaliforniaSanta ClaraThe court has reopened however the clerks are very behind in processing requests. It will take some time for this court to get caught back up. Expect delays.
CaliforniaSolanoCourts are open with limited public access. All searches are indexed via public terminal. DOBs for possible records are verified via books. Once the case number is matched with a DOB, file must be ordered with clerks to retrieve case disposition. Once matching cases are identified and ordered, it takes the clerks 10-15 business days to scan. Please note delays are due to court’s backlog.
CaliforniaVenturaPossible records must have identifiers confirmed through the court clerks. Expect delays.
GeorgiaBaldwinCourt is limiting how many appointments they are able to make. They will process as many searches as they can given the limitations.
GeorgiaBibbCases requiring clerk assistance may be delayed
GeorgiaClayton Very limited access, expect major delays
GeorgiaDeKalbCourt will not allow any access. Any searches requiring files to be pulled cannot be processed at this time.
GeorgiaEffinghamThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
GeorgiaFultonThe court’s website has been intermittently down, in addition many searches require files to be pulled to get complete information. The court is short staffed and struggling with the volume of file pulls.
GeorgiaOglethorpeCourt is closed due to COVID.
GeorgiaWareThe court's record keeping system is once again functional, and we are processing searches as quickly as possible.
GeorgiaWayneWe are able to access the court by appointment only. The court is limiting each appointment to two hours. Expect delays.
IllinoisCook CountyThe court's record keeping system is functioning normally once again and we are processing searches as quickly as possible.
IllinoisSt. ClairThe court’s website has been fully restored from the Malware attack. We are working through the backlog.
IllinoisWillThe court system has added the DOB back to their record keeping system and we are working to complete searches as quickly as possible.
KentuckyGrantCourt is closed due to COVID
KentuckyHenryThis court has reopened after being closed for one week in order to move to a new location. We will process any outstanding searches as quickly as possible.
KentuckyAll other CountiesExpect delays due to limited access to the courts and a backlog of requests.
LouisianaSt. John the BaptistThe court is open and they are processing searches as quickly as possible.
MassachusettsAll CountiesCases requiring clerk assistance may be delayed
MassachusettsAll CountiesThe record keeping system that is used throughout the state of Massachusetts is experiencing intermittent outages which are causing searches to be delayed.
MassachusettsHampdenThe courthouse has been closed for mold. We are able to process some searches from other courthouses, but any search requiring a file pull will be delayed.
MarylandAll CountiesThe record keeping system that is used throughout the state of Maryland is experiencing intermittent outages which are causing searches to be delayed.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MichiganCassThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
Michigan CharlevoixThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganCrawfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution
MichiganGeneseeBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganKentThe district court PAT has been going down intermittently which is causing processing delays. Unfortunately, the clerks will not conduct searches when the PAT goes down.
MichiganMissaukeeThe district court is no longer allowing any access to criminal records. We are working with the PBSA and the court to seek a resolution.
MichiganOceanaBoth courts have redacted the DOB from all publicly available information. They will however provide other identifying information such as address if it is available on the record. We will provide all matching information that the court makes available.
MichiganOaklandLimited access, expect delays.
MichiganWashtenawLimited access, expect delays.
MichiganWayneCases requiring clerk assistance may be delayed.
MichiganWexfordBoth courts are no longer allowing public access to court records. We are working with the PBSA and the court to seek a resolution.
MichiganAll other countiesExpect delays due to limited access to the courts and a backlog of requests.
MississippiHarrisonRecords must be confirmed through the clerks. Expect delays.
MississippiGeorge, Lamar, Marion, Oktibbeha, Pearl River, Perry & StoneAble to conduct full criminal research in the following courts once again. Please keep in mind that document requests may still be delayed.
MississippiItawambaThis court has now reopened after Covid closure. We will process outstanding orders as quickly as possible.
MissouriStatewideThe State Police are experiencing a high volume of requests. They have advised to allow 7-10 business days before inquiring on pending requests.
MontanaLewis and Clark CountyClerk search only, limited staff, expect delays
MontanaSilver BowSearches must be conducted by clerks. The court is currently backlogged with requests. Expect delays.
MontanaYellowstoneThe District Court is limiting researchers to one hour a day. Expect delays.
NevadaPershingCourt is clerk searched and they are short staffed due to a COVID outbreak. Expect delays.
North CarolinaAll CourtsCases requiring clerk assistance may be delayed
OhioMontgomeryMiamisburg Municipal court's record keeping system is down.
OregonAll CountiesThe record keeping system used throughout the state of Oregon will be undergoing maintenance. Once the site come back up, we will process orders as quickly as possible. Expect delays.
PennsylvaniaAll CourtsCases requiring clerk assistance may be delayed
Puerto RicoAll CourtsCases requiring clerk assistance may be delayed
TennesseeCoffee CountyCases requiring clerk assistance may be delayed
TennesseeDavidsonSearches with older possible cases require files to be pulled. Files can only be pulled by the clerks who are not in the court every day. Expect delays.
TennesseeGrundyThe court has reopened and we are processing searches as quickly as possible.
TennesseeHardemanCourt is closed due to a police shooting.
TennesseeHendersonThe court is open and we are processing searches as quickly as possible.
TennesseeLauderdaleCourt is reopen again by appointment. We will process any outstanding searches as quickly as possible.
TennesseeRobertsonAny searches requiring clerk assistance will be delayed. There is limited staff that can pull files and they handle the requests as time allows.
TennesseeRutherfordThe court recently transitioned to new record keeping system. The new system does not use the same case numbers as the old system. Many searches require extra research as a result.
TennesseeShelbySearches with older possible cases require files to be pulled. The file pull process is cumbersome and slow. Expect delays.
TennesseeTiptonThe court is open and we are processing searches as quickly as possible.
TexasTravisPublic Access Terminal is transitioning to a new system and we are unable to process Criminal and Civil searches. There is no ETA for when it will be back online, however, our team is staying in contact with court clerks to receive the latest updates.
VirginiaStatewide SearchThe VA State Police are experiencing longer turn-around time delays due to the impacts of COVID and staffing. Processing ETAs are currently not available.

I-9 Verifications:

The Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

This temporary guidance was set to expire on August 18. Because of ongoing precautions related to COVID-19, DHS has extended this policy for an additional 30 days.

August 2020 Update:

ICE announces another extension to I-9 compliance flexibility

July 2020 Update:

ICE announces another extension to I-9 compliance flexibility, no more extensions for employers to respond to NOIs served in March

March 2020 Update:

DHS announces flexibility in requirements related to Form I-9 compliance

International Searches:

Expect delays in processing for all product lines.

Education & Employment Verification:

Many high schools and universities across the United States have either closed for an extended period or shifted to a virtual classroom environment.

  • Most high schools are currently unavailable for verification
  • Higher education verification may be delayed due to limited administrative staff

Employers are more challenging to isolate with specificity as closings are fluid and being directed by state and local municipalities.

Drug Screening Solutions (Labs and Clinics):

LabCorp patient service centers are open for non-COVID-19 collection but there may be times where your local lab for specimen collection may experience an opening delay, shortened hours of operation or it may be closed.  Please visit, www.labcorp.com/patient-service-center-closures for the most up-to-date information.

Occupational Health Services:
  • We are currently recommending candidates call the clinics before showing up to ensure the clinic is open and able to perform services.

Update on Wearing Masks:

  • Concentra: In an effort to protect the Concentra staff and patrons, Concentra is requiring masks be worn in all their medical centers effective, April 20, 2020 until further notice. Concentra is encouraging donors to wear their own masks. If donors arrive without a mask, the facility will attempt to provide a mask. However, their supply is limited, and this is not a guarantee. If the donor refuses to wear a mask, they will be asked to leave the facility. This measure is being implemented for everyone’s safety and well-being.
  • Quest: Quest Diagnostics Patient Service Centers (PSC) will be requiring donors to wear masks – mask/face covering such as a bandana, scarf, or handmade mask. There will be a no-contact forehead temperature check upon entry. Any donor with a temperature greater than 100.3 or without a mask will be turned away. Quest Patient Service Centers cannot supply masks to patients/donors who present without them. They will be graciously instructing them that it is a requirement.

Fingerprinting:

  • Orders can be placed again.
  • The majority of The UPS Store locations are now available to support fingerprinting screening requirements. While all locations plan to resume normal operations, The UPS Store corporate policy also provides individual stores with the right to opt-out, if they are uncomfortable performing fingerprinting. To mitigate risks and save time, we are advising candidates to call their local UPS store prior to visiting.

Motor Vehicle Driving History:

  • At this time there is no disruption in service but some status with manual processing requirements may be delayed.

 

We are taking reasonable precautions during the ongoing COVID-19 outbreak to help maintain business and operational continuity. We are in close contact with our key suppliers and vendors, and we have resiliency plans to help us address the impact on our supply chain or logistics. We will provide more information as necessary in the event of any supply chain or logistics issues that may affect candidates or customers.